topic Re: Sky Glass Nightmare in Archive

Sky Glass Nightmare

poolielee316uk — Fri, 19 Nov 2021 18:17:40 GMT

I have been trying since Monday to return sky glass.been a total nightmare from the beginning ie recieveing the tv to trying to send the thing back

its friday and still no further forward,apparently because the advisor had put 4 screen Netflix on instead of the standard one that goes with the package so now I have to wait 30 days to send the heap back. Because I have to wait for Netflix to cancel off .non returned phone calls from sky staff and I feel like I'm just getting ignored.how's that for 10 years loyalty for sky. Now escalated as a complaint .fuming is not the word

Re: Sky Glass Nightmare

Cornishrattler — Fri, 19 Nov 2021 18:57:33 GMT

@poolielee316uk If that's the reason (read excuse) they gave you then that is utter crap. Don't let it go, I see you've escalated to a complaint. Sky customer (non) service lately over this whole debacle and botched launch has been nothing short of disgraceful at best, there's always some new mindboggling reason they come out with, I expect half of the Glass CU dept has now broken away and formed a "lets make up the most unbelievable excuse" splinter group.

Mine was cancelled, return organised and Q re-instated within 20 minutes of speaking to them.

Re: Sky Glass Nightmare

poolielee316uk — Fri, 19 Nov 2021 18:57:39 GMT

I really don't see an end to this quickly ...seriously. I'm losing all faith in sky 😡

Re: Sky Glass Nightmare

Cornishrattler — Fri, 19 Nov 2021 19:05:02 GMT

Sharp practise at best, thoroughly dishonest at worst.

I doubt you'll get much response from any so called Oracle on this post as thier responses to any other than positive posts seems to be in short supply lately, probably have been ordered not to post or help customers who fall out of line and of course as we all know.....orders must be followed at all times

Re: Sky Glass Nightmare

Silverfox8 — Fri, 19 Nov 2021 19:17:26 GMT

@Cornishrattler So customer service was outstanding for you then if sorted out in 20 mins or was that totally unacceptable?

Re: Sky Glass Nightmare

Cornishrattler — Fri, 19 Nov 2021 20:18:42 GMT

@Silverfox8 Good for me but then I got in early, way too many horror stories lately such as this post's Netflix excuse (really c'mon!) or the old back office chestnut. Sky have turned into a real sh!tshow

Re: Sky Glass Nightmare

Silverfox8 — Fri, 19 Nov 2021 20:52:08 GMT

@Cornishrattler @You said customer service was non existent. In your case you received good service but even then you cannot give any praise. I fully understand your complaint about glass and understand your criticism fair enough but to receive your complaint and issue a refund and revert back to Q deserves some praise. I also understand that some people have a fair complaint about customer service but you cannot give any kind of praise when you get any good service. I think your place now belongs on the q site as you have no valid excuse to be on here now.

Re: Sky Glass Nightmare

Cornishrattler — Fri, 19 Nov 2021 21:22:48 GMT

You may well be right, but as im on the forum and Glass is just a click away then I'll just pop in from time to time if for no other reason than to experience the absence of the so called Oracles who's silence is deafening on posts with an alternative view to the only one accepted of all hail Glass
Thanks for advice though, although I respectfully decline it

Re: Sky Glass Nightmare

Silverfox8 — Fri, 19 Nov 2021 21:33:14 GMT

@Cornishrattler

I am right in what I say. Your comments are always of criticism. The oracles may well have given up because of posters like your self who cannot even give positive feedback when receiving good service .

Re: Sky Glass Nightmare

GD1 — Fri, 19 Nov 2021 21:37:40 GMT

@Silverfox8 @Cornishrattler I think you are both going to have to agree to disagree.

Every one has their opinions about Glass, good or bad. Oracles/Forum Managers will only get involved when posts start to break community rules. Time to move on?

Have good evening both.

Re: Sky Glass Nightmare

Silverfox8 — Fri, 19 Nov 2021 21:42:37 GMT

@GD1 @Cornishrattler

Yes I'm am prepared to agree to disagree and you are correct. Time to move on.👍

Re: Sky Glass Nightmare

Totalwar2 — Fri, 19 Nov 2021 22:05:16 GMT

@poolielee316uk
I in the same boat have to wait 31 days until Cancellations gone though.can't do a thing.be a month next week since I tried to go back to sky Q and send back Sky Glass tv.

Re: Sky Glass Nightmare

Cornishrattler — Fri, 19 Nov 2021 22:19:08 GMT

@Silverfox8 @GD1 Yep, agree to disagree

Despite my entrenched views I did like the remote though 🤪

Re: Sky Glass Nightmare

TimmyBGood — Sat, 20 Nov 2021 10:00:46 GMT

@Cornishrattler wrote:

I doubt you'll get much response from any so called Oracle on this post as thier responses to any other than positive posts seems to be in short supply lately, probably have been ordered not to post or help customers who fall out of line

Sky don't order us to do anything, and we routinely criticize them: as I've already posted in this forum, I'm getting my Glass set replaced as the backlight is unacceptably uneven. The pucks are working reasonably well for me, possibly because (as network installation and management is also my day job) I have ethernet everywhere fed from FTTP: personally I wouldn't want to be running them on standard domestic WiFi from average FTTC as wireless devices tend to struggle in parts of this house.

In this case @poolielee316uk appears to have been caught by some weird interaction between Sky and Netflix: probably one that wasn't anticipated when the Netflix deal was made.

Re: Sky Glass Nightmare

Mark39 — Sat, 20 Nov 2021 09:49:52 GMT

And given the prompt to comment I'll add my two cents worth. I've had few notable problems (so far) with my Glass TV and single Puck. Delivery and setup were straightforward and both work fine, even on a standard WiFi connection apart from the Puck occasionally rebooting spontaneously.

I did turn off the movement detector on the Glass as the tv was switching itself on randomly with nobody anywhere near it. IMHO it's a bit of a gimmick anyway and not useful where my tv is sited.