topic Re: Software version update in Archive

Software version update

Scottishplantdad — Wed, 27 Oct 2021 14:22:59 GMT

Hi folks,

It appears my glass has put a software update through. Does anyone know the update notes or what this should have fixed so I can check?

QS001.15.0P

Re: Software version update

Annie+UK — Wed, 27 Oct 2021 14:25:41 GMT

That version includes a fix for the FALD blinking issue that people are reporting

Re: Software version update

discodancers — Wed, 27 Oct 2021 14:26:58 GMT

@Scottishplantdad did your custom picture settings reset ?please?

Re: Software version update

DrMips — Wed, 27 Oct 2021 14:26:58 GMT

Wasn't that the beta fix for the flicker issue and poor HDR.

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 14:27:00 GMT

@Annie+UK done a quick test on my break and it LOOKS like it has fixed it... but I shall do a proper test through later using different content.

Oh fingers crossed....!!!

Re: Software version update

Deedee36 — Wed, 27 Oct 2021 14:27:36 GMT

@Annie+UK Is this available for everyone to download or will it be pushed out ??

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 14:27:47 GMT

@discodancers No it kept the settings saved for custom. I will need to do some tests on all the viewing modes after work.

Re: Software version update

Jayboy1990 — Wed, 27 Oct 2021 14:38:55 GMT

Is this on full release or does it need to be pushed to glass?

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 14:39:50 GMT

@Jayboy1990 I didnt do anything to push it through... I did register the fault with blinking screen on here though. So not sure I am afraid!

Re: Software version update

Chrisee — Wed, 27 Oct 2021 14:54:39 GMT

Think the version @Scottishplantdad is still technically on test and pushed to those customers whonreported the fault. If it is succesful as appears likely it will be pushed out to dveryone in the next week.

This page shows to official version https://www.sky.com/help/articles/sky-software-updates

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 15:07:28 GMT

@Chrisee ooh spooky - so they updated it remotely on my Glass? I would have assumed they would need permission for that - not that I am complaining 'if' it fixed the issue! haha!

Looking forward to testing it out later and seeing if it works...

I actually think Kudos to Sky if they have resolved this in a week... Lisa from the forum team has been keeping me up to date pretty much daily if not twice daily!

Re: Software version update

Chrisee — Wed, 27 Oct 2021 15:16:04 GMT

@Scottishplantdad you gave permission in the lengthy contract you accepted. Sky always manage firmware updates with no user intervention.

The back room teams want to get rid of any glitches as fast as they can. This is a very new product both in hardware and OS terms so we can expect a lot of fixes being shipped out as they are reported and the cause identified. Staff testing was done before release but given the sensitivity of the launch not on the scale normally seen so personally I am not surprised by a few glitches. .

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 15:30:31 GMT

@Chrisee 100% agree. I think its important to remember if we are early tech adopters... this is normal! So totally agree.

I don't doubt these bugs will get ironed out.

Re: Software version update

Jon+Reeve — Wed, 27 Oct 2021 15:53:21 GMT

This is great news for those affected.

Do we know if Sky are looking at, or plan to roll out a fix for the stability of the pucks?

Re: Software version update

Chrisee — Wed, 27 Oct 2021 16:53:14 GMT

@Jon+Reeve I would certainly hope so as this appears a major issue thst needs resolving. Not been told anything specific but I know the forum is being read and summaries are being fed back to the Glass team.

Re: Software version update

Anonymous — Wed, 27 Oct 2021 16:54:25 GMT

Once the puck is sorted, that'll be it all sorted for me.

Re: Software version update

TimmyBGood — Wed, 27 Oct 2021 16:58:31 GMT

@Chrisee wrote:

@Scottishplantdad you gave permission in the lengthy contract you accepted. Sky always manage firmware updates with no user intervention.

4.12. You agree that we may automatically update the software in your Sky Glass, Sky Stream puck or the Sky software application on your compatible device for any of the reasons set out in Condition 11.1 provided we reasonably consider that you are not materially disadvantaged by the update.
4.13. You agree that we may automatically update the software in your Sky Glass, Sky Stream puck or the Sky software application on your compatible device for any of the reasons set out in Condition 11.1 provided energy consumption of your Sky Glass, Sky Stream puck or compatible device shall not deteriorate without your express consent at the time of such update.
4.14. If you do not allow software updates we may not be able to provide all or part of the TV Services or you may be unable to benefit from improvements that we make to them.

https://static.skyassets.com/contentstack/assets/blt7f2b03fd02c7fe60/bltaf4cfcda92c36aa2/616975098c0420102514ed40/download?disposition=inline

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 17:50:36 GMT

So just to update folk - so far: it's resolved!!! No flickers yet. Auto dark contrast (or whatever it's called) is now working and the picture looks much better in the standard modes.

Tried live tv and playlist shows - both work with no flicker.

Re: Software version update

Jon+Reeve — Wed, 27 Oct 2021 18:00:35 GMT

@Scottishplantdad Chuffed for you mate. Nice one!

Re: Software version update

Scottishplantdad — Wed, 27 Oct 2021 18:05:21 GMT

@Jon+Reevethanks mate! Hopefully this is it sorted and everyone gets the roll out asap