https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709580#M636936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3394485">@toblask</a>&nbsp; Are you connecting by wifi?&nbsp; Have you tried ethernt connection especually when doing Skype/Teams/Zoom type calls as video over wifi is never a good idea.&nbsp; If you want stability ethernet is the best option.</P> Sat, 12 Jun 2021 11:35:36 GMT GD1 2021-06-12T11:35:36Z https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709576#M636934 <P>Hi,</P><P>&nbsp;</P><P>mainly during teams calls during the day (working from home) the connection randomly drops out. It comes back within a few minutes but this is very frustrating.&nbsp;</P><P>&nbsp;</P><P>I've just changed my password to ensure there arent any other devices on the network that shouldnt be.&nbsp;</P><P>&nbsp;</P><P>Attached my statistics and system info below.&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toblask_0-1623497415054.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/68926i78DA6112EF957043/image-size/medium?v=v2&amp;px=400" role="button" title="toblask_0-1623497415054.png" alt="toblask_0-1623497415054.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toblask_1-1623497513906.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/68927i7E625297593E5D91/image-size/medium?v=v2&amp;px=400" role="button" title="toblask_1-1623497513906.png" alt="toblask_1-1623497513906.png" /></span></P><P>&nbsp;</P> Sat, 12 Jun 2021 11:32:43 GMT https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709576#M636934 toblask 2021-06-12T11:32:43Z https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709579#M636935 <P>also address stats</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="toblask_0-1623497645026.png" style="width: 400px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/68928i786D64EE75A71AD1/image-size/medium?v=v2&amp;px=400" role="button" title="toblask_0-1623497645026.png" alt="toblask_0-1623497645026.png" /></span></P><P>&nbsp;</P> Sat, 12 Jun 2021 11:34:10 GMT https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709579#M636935 toblask 2021-06-12T11:34:10Z https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709580#M636936 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3394485">@toblask</a>&nbsp; Are you connecting by wifi?&nbsp; Have you tried ethernt connection especually when doing Skype/Teams/Zoom type calls as video over wifi is never a good idea.&nbsp; If you want stability ethernet is the best option.</P> Sat, 12 Jun 2021 11:35:36 GMT https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709580#M636936 GD1 2021-06-12T11:35:36Z https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709610#M636937 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3394485">@toblask</a>&nbsp;</P><P>&nbsp;</P><P>What is your minimum speed guarantee ? You are showing both wan and wifi drops that may be affecting your speed and stability. Can you run tests from my sky app , broadband talk and see if it picks up any errors then in more about your connection you will find your speed guarantee</P> Sat, 12 Jun 2021 12:24:14 GMT https://helpforum.sky.com/t5/Archive/connection-dropping-out/m-p/3709610#M636937 cookiemonsteruk 2021-06-12T12:24:14Z