topic Re: Help please - cannot stream any more in Archive

Help please - cannot stream any more

jewers — Fri, 11 Jun 2021 22:07:22 GMT

I would be most grateful for your advice. Have SR203 router. My speed is 74. Everything has been working fine. Now cannot watch catch up as buffering starts immediately and also unable to stream on my Sony OLED TV which also worked previously. I have rebooted my router a couple of times and also rebooted Sky+ HD box but no difference. My internet appears to be working fine. Should I try a router reset? Your help would be much appreciated.

Re: Help please - cannot stream any more

cookiemonsteruk — Fri, 11 Jun 2021 22:48:36 GMT

@jewers

Try turning router off for 45 minutes or overnight to obtain a new public ip and get back to us in the morning. Unfortunately no one at sky until 0800. Also are you streaming via wifi or ethernet connection?

Re: Help please - cannot stream any more

jewers — Fri, 11 Jun 2021 22:55:08 GMT

Many thanks for getting back to me. I stream via wi fi. Never had any bother since got the SR203. It has been great.

Re: Help please - cannot stream any more

cookiemonsteruk — Fri, 11 Jun 2021 23:06:37 GMT

@jewers

Firstly would advise to stream via an ethernet connection, if not feasible and tv is in same room the next best thing is to seperate wifi bands and assign tv to 5ghz as below

- Log onto router and go to wifi
- Go to 5ghz band and untick synchronise 2.4ghz and 5ghz
- Go to 5ghz ssid and add -5g at the end
- Save
- Go to individual devices and assign wifi band accordingly

Finally to check on the quality of connection can you post your router stats as shown

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...