https://helpforum.sky.com/t5/Archive/Problems-with-accessing-internet-services-on-sky-q-box/m-p/3712423#M635843 <P>I take it you have tried to dial 150 and go through the prompts to get through to an advisor?</P><P>&nbsp;</P><P>Have you also tried to run a broadband test, this can be done via the Sky app on mobile data or use the link below.</P><P><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_self">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A>&nbsp;</P> Thu, 17 Jun 2021 12:52:56 GMT Highlinder 2021-06-17T12:52:56Z https://helpforum.sky.com/t5/Archive/Problems-with-accessing-internet-services-on-sky-q-box/m-p/3712403#M635842 <P>whenever I want to access internet services through my sky q box, Netflix, on demand etc. I have to switch the router off at the mains power. I have to do this every time . We also have to do this on occasions with general internet in the house.&nbsp;</P><P>We cant get through to anywhere else for help with this&nbsp;</P> Thu, 17 Jun 2021 12:34:11 GMT https://helpforum.sky.com/t5/Archive/Problems-with-accessing-internet-services-on-sky-q-box/m-p/3712403#M635842 Nicky+Collins 2021-06-17T12:34:11Z https://helpforum.sky.com/t5/Archive/Problems-with-accessing-internet-services-on-sky-q-box/m-p/3712423#M635843 <P>I take it you have tried to dial 150 and go through the prompts to get through to an advisor?</P><P>&nbsp;</P><P>Have you also tried to run a broadband test, this can be done via the Sky app on mobile data or use the link below.</P><P><A href="https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic" target="_self">https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic</A>&nbsp;</P> Thu, 17 Jun 2021 12:52:56 GMT https://helpforum.sky.com/t5/Archive/Problems-with-accessing-internet-services-on-sky-q-box/m-p/3712423#M635843 Highlinder 2021-06-17T12:52:56Z