topic Re: Sky Broadband Buddy can't log in after new phone &amp; house move in Archive https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711258#M635517 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/28959">@lettice</a>, thank you, I will try this! Luckily I gave my old phone to my son so will give it a go - just won't tell him what it's for or he won't let me <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P><P>&nbsp;</P> Tue, 15 Jun 2021 17:23:29 GMT NikkiFM 2021-06-15T17:23:29Z Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711185#M635512 <P>So I moved home on 10th May &amp; also got a new mobile (iphone - all up to date).</P><P>Just tried to open the Sky Broadband Buddy app to set some screen time limits for my teenager and it took me to the login (expected as it's a new phone), tried to log in but it's telling me I need the right broadband package - phoned Sky and they tell me I do.</P><P>I have tried:</P><P>uninstalling the app</P><P>restarting my WiFi</P><P>forgetting the WiFi network on my phone and getting it back again</P><P>restarting my phone</P><P>It's super frustrating so any advice or tips will be greatly appreciated <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 15 Jun 2021 15:01:09 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711185#M635512 NikkiFM 2021-06-15T15:01:09Z Re: Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711187#M635513 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/28959">@lettice</a>&nbsp; Would you like to comment on this please.</P> Tue, 15 Jun 2021 15:06:52 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711187#M635513 Highlinder 2021-06-15T15:06:52Z Re: Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711194#M635514 <P>You need to have the Broadband Boost package as part of your account for Broadband Buddy.<BR />That does need activating and expect it takes a short while to be actiavated.<BR />You should get an email or account change in Myskey on your billing to show taht you now have Bradband Boost listed.</P> Tue, 15 Jun 2021 15:19:18 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711194#M635514 lettice 2021-06-15T15:19:18Z Re: Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711195#M635515 <P>thank you&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/28959">@lettice</a>, I def have Boost - they confirmed on the phone and I can see it on my bills, I have had it since the beginning of this year <span class="lia-unicode-emoji" title=":disappointed_face:">😞</span></P> Tue, 15 Jun 2021 15:21:10 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711195#M635515 NikkiFM 2021-06-15T15:21:10Z Re: Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711221#M635516 <P>Ok sounds like you have an account token problem.</P><P>&nbsp;</P><P>Try doing what I have described in this post post 2 of 7, flagged as Answer.<BR /><A href="https://helpforum.sky.com/t5/Broadband/help-with-Sky-Buddy-stopped-working/m-p/3710202#M256156" target="_blank">Answered: Re: help with Sky Buddy - stopped working - Sky Community</A></P> Tue, 15 Jun 2021 16:13:51 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711221#M635516 lettice 2021-06-15T16:13:51Z Re: Sky Broadband Buddy can't log in after new phone & house move https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711258#M635517 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/28959">@lettice</a>, thank you, I will try this! Luckily I gave my old phone to my son so will give it a go - just won't tell him what it's for or he won't let me <span class="lia-unicode-emoji" title=":winking_face:">😉</span></P><P>&nbsp;</P> Tue, 15 Jun 2021 17:23:29 GMT https://helpforum.sky.com/t5/Archive/Sky-Broadband-Buddy-can-t-log-in-after-new-phone-amp-house-move/m-p/3711258#M635517 NikkiFM 2021-06-15T17:23:29Z