topic Re: Broadband router keeps dropping out in Archive

Broadband router keeps dropping out

Soamie — Tue, 15 Jun 2021 16:29:24 GMT

Hi, been having problems with my broadband router over past week or so. It seems to drop out about 8 times a day. I have had an BT openreach engineer out and he checked the line outside and even fitted a master socket in the house. This hasn't solved the problem so any ideas would be appreciated.

carl

Re: Broadband router keeps dropping out

Highlinder — Tue, 15 Jun 2021 16:30:23 GMT

What happens when you run the broadband test, does it pick up any faults?

Re: Broadband router keeps dropping out

Soamie — Tue, 15 Jun 2021 16:33:44 GMT

Broadband checks are all fine. Speed check fine, there isn't even a lot of people using the WiFi as my kids are at school, so only my wife using it for zoom meetings

Re: Broadband router keeps dropping out

Highlinder — Tue, 15 Jun 2021 16:35:54 GMT

Could you please post your router stats, this can be done following the link below.

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

Re: Broadband router keeps dropping out

Soamie — Tue, 15 Jun 2021 16:44:50 GMT

network

Broadband Connected

Wireless Enabled

Wireless Network Name (SSID) SKY83E4B

Wireless Network Visible Yes

Current Wireless Channel 11 (2.4 GHz), 36 (5 GHz)

Wireless Encryption WPA2-PSK

Devices connected to your home network

Device Name MAC Address Thes-iPhone a6:a4:08:df:91:15 XBOXONE 70:bc:10:92:53:17 iPad-2 d0:4f:7e:43:35:9e Chromecast b0:e4:d5:a0:bd:cc UNKNOWN 54:88:0e:ad:30:f6 XBOXONE 2c:54:91:1e:07:f3 UNKNOWN e6:cb:57:e9:74:20 Emmas-iPhone ee:90:af:51:dc:23 UNKNOWN dc:68:eb:05:ad:44 iPad-3 ca:e3:32:5a:30:d1 SKY+HD 0c:f9:c0:84:06:a2 amazon-e4e14d0c5 14:91:38:4c:69:d7 SKY+HD 0c:f9:c0:cd:39:82

Re: Broadband router keeps dropping out

Highlinder — Tue, 15 Jun 2021 16:52:31 GMT

That is only part way through the instructions, what you are looking for similar to is in the picture in the link. You need to go to the maintence tab go right to the bottom and click on show stats and you will find what you need in there.

Re: Broadband router keeps dropping out

Soamie — Tue, 15 Jun 2021 17:00:28 GMT

Systems Detailshelp

Manufacturer Sky

Model ER110

Firmware Version 2.22.2898.R

DSL Firmware VersionA2pv6F039m1.d24m

Modemhelp

Modem StatusConnected

Traffic Type:PTM

Line Rate - Upstream (Kbps):4155

Line Rate - Downstream (Kbps):39999

IPv6 Loopback Address2a02:c7f:5416:2f00::1/128

Broadband Porthelp

MAC Address70:50:af:8b:19:e2

IPv4 Address90.202.191.127

Network TypeMER

IPv4 Subnet Mask255.255.252.0

Gateway IPv4 Address90.202.188.1

IPv4 Domain Name Server90.207.238.97, 90.207.238.99

Gateway IPv6 Addressfe80::2d0:f6ff:fedc:9d80

IPv6 Domain Name Server

IPv6 Global Address2a02:c7f:5416:2f00::1/64

IPv6 Link Local Addressfe80::7250:afff:fe8b:19e2

IPv6 Delegated Prefix2a02:c7f:5416:2f00::/56

LAN Porthelp

MAC Address70:50:af:8b:19:e1

IPv4 Address192.168.0.1

DHCPv4On

IPv4 Subnet Mask255.255.255.0

IPv6 ULAfd64:910b:8507:0:7250:afff:fe8b:19e0/64

IPv6 Global Address2a02:c7f:5416:2f00::1

IPv6 Link Local Addressfe80::7250:afff:fe8b:19e1

DHCPv6On

Wireless Porthelp

Name (SSID) SKY83E4B

Region Europe

Current Channel 11 (2.4 GHz), 36 (5 GHz)

Wireless APEnabled

Broadcast NameYes

Re: Broadband router keeps dropping out

Highlinder — Tue, 15 Jun 2021 17:04:43 GMT

Just about there, bottom of that page you will see Show Stats click on that please.