topic Re: Justice is Grey in Archive

Justice is Grey

digglerthelegend — Sun, 02 May 2021 11:21:59 GMT

Anyone having difficulty downloading the 'grey' version of Zack Snyders Justice League?

I keep getting a 'download failed, no subscription' message although I have a movie subscription.

nolte — Sun, 02 May 2021 12:02:31 GMT

I tested this and it started downloading for me.

Could it be trying to download in uhd?

digglerthelegend — Sun, 02 May 2021 12:37:12 GMT

Shouldn't matter as I have a UHD subscription too.

trevforum — Sun, 02 May 2021 13:51:41 GMT

@digglerthelegend Yes, I get the "No subscription" message. So Sky have cocked up the release of this version as well.

nolte — Sun, 02 May 2021 14:34:17 GMT

Could the problem be with the uhd version?

Can you download in HD?

digglerthelegend — Sun, 02 May 2021 16:42:59 GMT

@nolte @It would appear so. HD download with no issues.

SB40 — Sun, 02 May 2021 16:53:10 GMT

Same issue here. Allows us to download but just not in ultra HD.

nolte — Sun, 02 May 2021 20:20:57 GMT

I would suggest emailing viewer relations at viewerR@sky.uk to resolve the issue with uhd version

hellzking — Mon, 03 May 2021 18:44:34 GMT

Yeah same issue for me as well. Get an error when trying to download it in UHD even though I have the full package.

They just can't get this release right. Ridiculous!

Davedoubledecks — Mon, 03 May 2021 22:59:54 GMT

Yeah same here. I can download the HD version no problem but with UHD version I get the same message.

David

digglerthelegend — Wed, 05 May 2021 12:26:07 GMT

I've had a reply from Viewer Relations saying they are aware of the UHD download issue and are working on fixing it.

Davedoubledecks — Wed, 05 May 2021 18:04:41 GMT

I can confirm it's working now. I'm downloading as we speak 😀 Glad I sent the email 😀

trevforum — Wed, 05 May 2021 18:10:34 GMT

Ah, but, is there supposed to be an HDR version?

SB40 — Wed, 05 May 2021 18:32:58 GMT

Yep working here too.