topic Re: Cannot watch a recent show on catch up as it has been dated a month back in error by Sky in Archive

Cannot watch a recent show on catch up as it has been dated a month back in error by Sky

Gilly+R — Wed, 24 Mar 2021 07:02:22 GMT

I often watch ITV shows on catch up to avoid the ads. Well, I have been trying to download this week's episode of Unforgotten (s4e5) without any luck. It does not appear on the Sky app. On catch up it does appear but not available because it has expired! On closer inspection, it is showing as being aired 22/2 when the correct date is 22/3. Who can I contact to ask for help to get this corrected? BTW, the show is available on the ITV hub on my phone, but it is too good to watch that way. Any suggestions please.

Re: Cannot watch a recent show on catch up as it has been dated a month back in error by Sky

oj01 — Wed, 24 Mar 2021 07:45:00 GMT

@Gilly+R

You should email the Sky Viewer Relations team at

viewerR@sky.uk

Re: Cannot watch a recent show on catch up as it has been dated a month back in error by Sky

SDR — Wed, 24 Mar 2021 10:38:00 GMT

@Gilly+R wrote:

I often watch ITV shows on catch up to avoid the ads. Well, I have been trying to download this week's episode of Unforgotten (s4e5) without any luck. It does not appear on the Sky app. On catch up it does appear but not available because it has expired! On closer inspection, it is showing as being aired 22/2 when the correct date is 22/3. Who can I contact to ask for help to get this corrected? BTW, the show is available on the ITV hub on my phone, but it is too good to watch that way. Any suggestions please.

I'm going to alert those who can do things.

Re: Cannot watch a recent show on catch up as it has been dated a month back in error by Sky

oj01 — Wed, 24 Mar 2021 14:20:38 GMT

@Gilly+R That episode is now showing up on my Sky box

Re: Cannot watch a recent show on catch up as it has been dated a month back in error by Sky

SDR — Wed, 24 Mar 2021 14:25:34 GMT

@Gilly+R @Glad it is sorted 👍