Can't see my mobile number on my Sky account online

OJL — Tue, 22 Jun 2021 15:19:56 GMT

Hi Sky team,

I have a problem here - have been with Sky for 18 years and recently switched all family mobiles to Sky but beginning to regret my decision:

- got three SIM cards (2 active) but can only view 1 number on my Sky Account

- had to activate second SIM by calling (could not do it online) and now can't see that account on my online account

- have my third SIM (for my husband) but can't activate online (link to activate just doesn't work)

Can you help urgently please? I need to activate the third number asap or forget about Sky Mobile completely - grateful if you could prioritise.

Thanks

Re: Can't see my mobile number on my Sky account online

caesarome — Tue, 22 Jun 2021 15:43:14 GMT

@OJL

I have escalated your post to Sky who will be in touch with you regarding this via a blue bubble which will appear on the right handside of this page.

This link explains how this works:
https://community.sky.com/t5/Get-Started/Community-Messaging/m-p/3378405#M56

topic Can't see my mobile number on my Sky account online in Archive

Can't see my mobile number on my Sky account online

Re: Can't see my mobile number on my Sky account online