https://helpforum.sky.com/t5/Archive/My-phone/m-p/3692161#M627272 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3377836">@Kelly+Louise+Torr</a>&nbsp; if a factory reset doesn't fix it then look at the following link which will lead to a path to return your phone for repair or replacement.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/diagnostics/return-or-recycle-sky-equipment/return-unwanted-faulty-sky-mobile" target="_blank">https://www.sky.com/help/diagnostics/return-or-recycle-sky-equipment/return-unwanted-faulty-sky-mobile</A></P> Fri, 14 May 2021 16:53:14 GMT 63johnw 2021-05-14T16:53:14Z https://helpforum.sky.com/t5/Archive/My-phone/m-p/3692159#M627271 <P>My phone is not working I have only had it less then a month it's brand new and it's glitching out and now the charger port ain't working&nbsp;</P> Fri, 14 May 2021 16:51:31 GMT https://helpforum.sky.com/t5/Archive/My-phone/m-p/3692159#M627271 Kelly+Louise+Torr 2021-05-14T16:51:31Z https://helpforum.sky.com/t5/Archive/My-phone/m-p/3692161#M627272 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3377836">@Kelly+Louise+Torr</a>&nbsp; if a factory reset doesn't fix it then look at the following link which will lead to a path to return your phone for repair or replacement.&nbsp;<BR /><BR /></P><P><A href="https://www.sky.com/help/diagnostics/return-or-recycle-sky-equipment/return-unwanted-faulty-sky-mobile" target="_blank">https://www.sky.com/help/diagnostics/return-or-recycle-sky-equipment/return-unwanted-faulty-sky-mobile</A></P> Fri, 14 May 2021 16:53:14 GMT https://helpforum.sky.com/t5/Archive/My-phone/m-p/3692161#M627272 63johnw 2021-05-14T16:53:14Z