https://helpforum.sky.com/t5/Archive/Scratch/m-p/3682977#M626682 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3370059">@Dona66</a>&nbsp; the problem you may have is convincing sky that the phone was damaged when received, if you had checked the day you got the phone and contacted them they may have been sympathetic. The only thing you can do is call them and ask, call on 150, ignore the messages and don't hang up and eventually you will get to speak to someone.&nbsp;</P> Mon, 03 May 2021 12:35:21 GMT 63johnw 2021-05-03T12:35:21Z https://helpforum.sky.com/t5/Archive/Scratch/m-p/3682963#M626681 <P>Hi. I've bought an iPhone 12 pro max about 1 week before, but I've been working away and I've just opened the box and I noticed that the phone have a scratch on display and also the box in not in perfect condition. What should I do?</P> Mon, 03 May 2021 12:28:52 GMT https://helpforum.sky.com/t5/Archive/Scratch/m-p/3682963#M626681 Dona66 2021-05-03T12:28:52Z https://helpforum.sky.com/t5/Archive/Scratch/m-p/3682977#M626682 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3370059">@Dona66</a>&nbsp; the problem you may have is convincing sky that the phone was damaged when received, if you had checked the day you got the phone and contacted them they may have been sympathetic. The only thing you can do is call them and ask, call on 150, ignore the messages and don't hang up and eventually you will get to speak to someone.&nbsp;</P> Mon, 03 May 2021 12:35:21 GMT https://helpforum.sky.com/t5/Archive/Scratch/m-p/3682977#M626682 63johnw 2021-05-03T12:35:21Z