topic Re: Can I use my original SIM in my new Phone and do I need to enable 5g? in Archive

Can I use my original SIM in my new Phone and do I need to enable 5g?

Pat190 — Thu, 15 Apr 2021 22:39:15 GMT

I am changing my Samsung phone from Samsung Galaxy S9 to Samsung 5g phone.

Can I transfer my original SIM to my new phone or do I need a new SIM.

I cannot get 5g in my area at the moment but do I still have to enable 5g with Sky?

I would really appreciate some advice, thankyou in advance.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

caesarome — Fri, 16 Apr 2021 04:50:43 GMT

You can use your current sim as it should start working when 5G services do become available in your area.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

63johnw — Fri, 16 Apr 2021 05:33:02 GMT

Hi @Pat190 @caesarome Is correct, you don't need a new sim as your old sim is compatible with the new phone and 5G, sky do say not to add 5G to a 4G phone as it affects performance but as yours is a 5G phone then it will be ready for when you are in a 5G area. More information here.

https://www.sky.com/help/articles/sky-mobile-5g

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

SteveP143 — Fri, 16 Apr 2021 16:43:49 GMT

If my new sim card is on a different tariff, do I need to change to the new sim card?

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

63johnw — Fri, 16 Apr 2021 17:05:08 GMT

Hi @SteveP143 !if you have ordered a new sim with a new plan then you will now be paying for two plans, you can't switch your old number to the new sim/plan. If you have done this then call sky and ask them to cancel the new sim and put the new plan on your old sim. Call on 150, ignore the messages and don't hang up and eventually you will get to speak to someone.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

Pat190 — Fri, 16 Apr 2021 17:11:11 GMT

Thankyou, for your help, the phone is a present and I have SIM only, not a plan, so hope it will be ok...

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

SteveP143 — Fri, 16 Apr 2021 19:07:28 GMT

Hi, just spoke to Sky Mobile, as long as I haven't activated the new sim, which I haven't, then I can effectively ignore the tariff associated with it. I won't be charged.

Thanjs for the help.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

Jayb76 — Sat, 17 Apr 2021 11:15:35 GMT

I have the same issue. Updated my S9 sim to the same tariff as my S21 as I want to keep my old number.

Now I'm stuck with a sim on my account that says "activate" obviously I don't want to and I just want to pay for one phone and my original sim.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

caesarome — Sat, 17 Apr 2021 12:15:10 GMT

When doing this @Jayb76 did you select the option to keep your current number. If not call Sky via the free 150 number and ask them to cancel the new sim that you have.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

Jayb76 — Sat, 17 Apr 2021 13:23:15 GMT

@caesarome I spoke to a representative and they said don't worry about it, it's a spare??

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

caesarome — Sat, 17 Apr 2021 15:20:56 GMT

If it is a free one then you do not need to do anything as it will drop of your account soon enough.

Re: Can I use my original SIM in my new Phone and do I need to enable 5g?

Jayb76 — Sat, 17 Apr 2021 16:00:40 GMT

@caesarome gave 150 a call and it's been removed and I've had a discount on my calls, bonus 🙂