topic Wrong number transferred to new SIM in Archive

Wrong number transferred to new SIM

dvdsreym — Mon, 12 Apr 2021 11:25:57 GMT

I added a new SIM to my mobile account that was for use by another family member who was originally with Vodafone. As she wanted to keep her original number, she obtained a PAC code from Vodafone & followed the instructions for transferring her number to SKY. The number transfer has been completed today.
I have four SIM's on my account. My problem is that the new SIM number has not been changed but my daughter's number on another one of my SIM's has! Obviously, my daughter didn't want her number changed & especially not changed to someone else's number. Can anyone give me some urgent help please?!

Re: Wrong number transferred to new SIM

caesarome — Mon, 12 Apr 2021 12:19:54 GMT

If you are the account holder all you can do is to get in touch with Sky support as soon as you van. From your Sky Mobile the free number to use is just 150 and when doing so remain on the line as long as you can and don't hangup when asked to do so.

Re: Wrong number transferred to new SIM

dvdsreym — Wed, 14 Apr 2021 11:11:59 GMT

@caesarome

Thank you for your answer. I did contact Sky; unfortunately my daughter's original number is lost forever & she has to accept the new SIM number. I suppose this is a warning to anyone with multiple SIM's on their account that this might happen.
Many thanks.