topic Upgrading my device in Archive

Upgrading my device

Daniel+Urry — Mon, 22 Mar 2021 15:09:49 GMT

hello. I would like to upgrade my device from the XR to the iPhone 12. My sky account says I'm not eligible to do this and I'd like to know why. Can you please help. Thank you

Re: Upgrading my device

63johnw — Mon, 22 Mar 2021 16:38:28 GMT

Hi @Daniel+Urry have you finished paying for your XR ? If so then you can no longer upgrade, you simply purchase a new phone, choose the no plan required option and use your old sim in the new phone when it arrives.

Re: Upgrading my device

Daniel+Urry — Mon, 22 Mar 2021 17:11:56 GMT

Nope, not finished paying for it. Got a year and a half left.

Re: Upgrading my device

caesarome — Mon, 22 Mar 2021 17:25:02 GMT

That would be why then so for now you would need to do what @63johnw has suggested although this will mean that you would be paying for two devices if you do pass the credit check when ordering the device

Re: Upgrading my device

Daniel+Urry — Mon, 22 Mar 2021 17:27:16 GMT

Thanks. It said I was eligible for an upgrade last week and now it's saying I'm not. I've got a year left in October with £300 left to pay.
I thought you were able to upgrade early and just pay the difference

Re: Upgrading my device

caesarome — Mon, 22 Mar 2021 17:29:51 GMT

You would need to call Sky then if it has changed in the last week, 150 is the free number to use from your mobile and when calling stay on the line for as long as you can and ignore all messages that will tell you to go online or even to hangup.