topic Re: Upgrading from SIM only to a phone in Archive

Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 15:05:27 GMT

I currently have a SIM-only contract for Sky mobile, £6 for data and free calls, and I use the SIM in an unlocked Motorola phone.

If I go online and order a new phone with monthly contract, will that replace my existing SIM-only contract? I can't see anything in the ordering process where I say I want the new phone and contract to REPLACE my existing SIM-only contract.

Secondly, is there any reason not to include the free 5G upgrade, even though the area I live in has no 5G?

Re: Upgrading from SIM only to a phone

63johnw — Thu, 25 Feb 2021 15:22:12 GMT

Hi @tarbat as long as the phone is a 5G phone then yes, if it's not a 5G phone then data speeds can be severely impacted.

The new sim plan won't replace your old one and you can't port your number internally on sky. So you should order the new phone using the no plan required option, if there is a specific offer you want then phone sky and ask them if you can have the new plan on your old sim.

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 15:29:36 GMT

@63johnw wrote:
The new sim plan won't replace your old one and you can't port your number internally on sky.

That's a shame 😞 I don't really want to keep my existing data plan that costs me £6 when the new phone can be had with a £0 data plan. Seems crazy that Sky force me to phone up to switch from my current data plan to a new phone with a different data plan.

Is there really no way of doing this online? Otherwise it's probably easier to switch providers and port my number that way.

Re: Upgrading from SIM only to a phone

63johnw — Thu, 25 Feb 2021 15:37:12 GMT

How much data is with the £0 sim @tarbat is this the free 100m one and are you planning on cancelling your current plan to just use your piggybank? You can port your current sim out to PAYG then bring it back onto a new sim.

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 15:59:51 GMT

@63johnw wrote:
How much data is with the £0 sim @tarbat is this the free 100m one and are you planning on cancelling your current plan to just use your piggybank? You can port your current sim out to PAYG then bring it back onto a new sim.

Yes, that's the 100mb £0 data plan. I'm currently on the 2gb £6 plan, and have over 60gb in my piggy bank that I was going to use towards a new phone with the 100mb £0 data plan. I have very little need for a data plan, being retired and at home most of the time where I just use WiFi.

So I'd have to:

Order a PAYG SIM. Does that have to be with another provider if Sky can't transfer my number internally?
Somehow transfer my number to the PAYG SIM.
Order the new phone with the 100mb data plan.
Transfer my number to the new SIM.

Seems way too complicated.

If I instead bought the new phone without a data plan, will that then allow me to change my existing data plan to the 100mb £0 plan?

Re: Upgrading from SIM only to a phone

63johnw — Thu, 25 Feb 2021 16:04:44 GMT

Yes @tarbat the number would need to be ported to another network then back onto the new sim.

If that's an option when you login to your account to change to the zero plan but it's not showing on mine. I don't know if sky will do what you are asking on the phone ?

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 16:12:27 GMT

I have to say that the Sky website is very misleading then 😞

It's offering me an UPGRADE from my SIM-only contract to a new phone, without explaining that I'll end up with a new SIM and phone number. Glad I checked here before taking Sky up on their "Upgrade" offer which is really a "Replace" offer.

Re: Upgrading from SIM only to a phone

caesarome — Thu, 25 Feb 2021 16:25:47 GMT

If you want to keep your current sim plan then usually there is an option there to select this so it this is what you want to do and the option doesn't appear then plaing the order via Sky would be the only way to do it.

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 16:34:37 GMT

@caesarome wrote:
If you want to keep your current sim plan then usually there is an option there to select this so it this is what you want to do and the option doesn't appear then plaing the order via Sky would be the only way to do it.

The point is I don't want to keep my current plan, as I never use the 2gb data. I want to get a new phone with the free 100mb data plan, but keep my existing Sky mobile number. Sounds like that's not possible, and I'd have to cancel my existing 2gb data plan, and take out the new free 100mb data plan, but lose my number.

Why can't I transfer my number from an existing SIM plan to a new SIM plan?

Re: Upgrading from SIM only to a phone

caesarome — Thu, 25 Feb 2021 16:40:38 GMT

Give Sky a call to see if they can apply the 100mb data plan to your current sim as I can't see why they couldn't do this for you,

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 16:52:39 GMT

@63johnw wrote:
The new sim plan won't replace your old one and you can't port your number internally on sky.

Just to check. Are you saying that if I get a PAC code from my current Sky SIM, Sky can't use that when I activate the new Sky SIM that comes with the phone?

I'm really trying to avoid phoning up Sky to order the new phone.

Re: Upgrading from SIM only to a phone

63johnw — Thu, 25 Feb 2021 16:54:57 GMT

Yes @tarbat you can't use a PAC internally on sky (or any network).

Re: Upgrading from SIM only to a phone

caesarome — Thu, 25 Feb 2021 16:58:18 GMT

The pac code is to transfer a number from a network to a different network and not within the same one.

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 17:07:28 GMT

Thanks @63johnw & @caesarome for your help. I'm a real "newbie" when it comes to mobiles. So, my plan is to do this in this order:

Order an ASDA PAYG SIM.
Order the new phone from Sky with the free 100mb data plan, using the 60gb in my piggy bank to get a discount.
When the ASDA PAYG SIM arrives, get a PAC from Sky and transfer my number to ASDA.
When the new phone and SIM arrives from Sky, get a PAC from ASDA and transfer my number to the new SKY SIM.

Does that look correct?

Re: Upgrading from SIM only to a phone

caesarome — Thu, 25 Feb 2021 17:17:36 GMT

That looks fine to me but I still think you should call Sky first because if they can do this for you it will save you all this hassle of moving the number to and from the Asda sim.

Re: Upgrading from SIM only to a phone

tarbat — Thu, 25 Feb 2021 20:38:24 GMT

So now I'm confused. I've order the new phone and selected the free 100mb data plan. The confirmation email says "We've included a new SIM in case you need a different size for your new device. If not, continue to use your current SIM"

Does this mean that my current SIM will have the new free 100mb data plan, and does it also mean that my old 2gb data plan has been removed?

Re: Upgrading from SIM only to a phone

63johnw — Thu, 25 Feb 2021 20:49:47 GMT

No @tarbat your current sim plan will still be in place, you will get the new sim with the 100m plan on.