topic Re: Portage problems after transferring from o2 in Archive

Portage problems after transferring from o2

Gilly+Ho — Mon, 18 Jan 2021 21:53:07 GMT

I've retained my previous number transferring it from o2. Been informed it has transferred over today by Sky, but having sent text messages to friends and family this evening, my messages are being sent from the temp number. The call centre is closed and I'm concerned why this is happening. Friends and family have screen shot the number I'm sending from and it's not my ported number. Help!

Re: Portage problems after transferring from o2

63johnw — Mon, 18 Jan 2021 21:57:00 GMT

Hi @Gilly+Ho if this is an iPhone go to settings, phone, my number and check the correct number is stored there, if not then update it then exit and reboot your phone.

Re: Portage problems after transferring from o2

Gilly+Ho — Mon, 18 Jan 2021 22:07:26 GMT

Thanks for helping me. I've gone into settings and both my old and temp numbers are shown there, but when I click edit it won't let me delete the temp number. Thanks if you can advise.

Re: Portage problems after transferring from o2

63johnw — Mon, 18 Jan 2021 22:11:37 GMT

Are you sure you are in settings, phone, my number @Gilly+Ho because it should be editable there ?

Re: Portage problems after transferring from o2

Gilly+Ho — Mon, 18 Jan 2021 22:31:44 GMT

I'm in a real mess. Someone else's name is listed at the top of my contacts for my phone, with my number next to her name. Very strange

Re: Portage problems after transferring from o2

Gilly+Ho — Mon, 18 Jan 2021 22:35:56 GMT

I've deleted the random person and my phone seems to only have my ported number. Thankyou so much for helping me everyone.