topic Re: Sky mobile Uswitch 2021 customer service awards in Archive

Sky mobile Uswitch 2021 customer service awards

gazdoubleu — Mon, 22 Feb 2021 20:41:32 GMT

How on earth did Sky Mobile attain runner up in the Uswitch 2021 awards for customer service?

It's been exactly 10 days now since I attempted to contact Sky by email as a registered Sky Accessibility user. Have I had a reply? No, only an automated one to acknowledge receipt of my communication

Here's part of the statement on the Sky Accessibility landing page

"We're committed to ensuring that all our products and services are fully inclusive and easy for everyone to use."

What a load of **bleep**. Does the average person communicating with Sky have to wait 10 days for someone to answer their enquiry?

Shame on you Sky, you are not accessible at all, next step Ofcom.

Re: Sky mobile Uswitch 2021 customer service awards

daveNOS — Mon, 22 Feb 2021 20:52:39 GMT

@gazdoubleu The average person(your term not mine) has no access to an email address by which to contact Sky, its only those registered with the accessibility team that do, 10 days may be around the right length of time for a reply, I know with some services they state 7 working days(my local council does) for email replies and thats under normal circumstances.

Re: Sky mobile Uswitch 2021 customer service awards

gazdoubleu — Mon, 22 Feb 2021 21:12:42 GMT

From Ofcom

Special measures for end users with disabilities.

15.4 (h) insofar as reasonably practicable, allow for communication between End-Users
of the service at speeds equivalent to voice communications;