topic No signal abroad in Denmark - Changes after Brexit? in Archive

No signal abroad in Denmark - Changes after Brexit?

emilieegelund — Mon, 22 Feb 2021 11:51:11 GMT

Hi,

I am currently in Denmark and have not been able to get a signal for 4 days since I arrived. I have tried all the guides on Sky and switched my phone on and off countless times but no luck.

I regularly travel to Denmark and have previously had no issue, this is the first time (after Brexit) I am here and cannot connect, and as far as I can see nothing should have changed regarding being able to get signal and roam freely in the EU.

It is very frustrating that calling Sky seems to be the only way to speak to customer serive, as I have no service I cannot call for help.

Does anyone know either what I can do (beyond the advise in all the guides on Sky's own website) to get signal and 4G or how I can reach Sky customer service online for help?

Thanks,

Emilie

Re: No signal abroad in Denmark - Changes after Brexit?

63johnw — Mon, 22 Feb 2021 11:52:26 GMT

Hi @emilieegelund have you tried manually selecting other networks to see if they work.

Re: No signal abroad in Denmark - Changes after Brexit?

emilieegelund — Mon, 22 Feb 2021 12:04:19 GMT

Yes I have tried that. I have gone through every single guide and tried all the suggestions but no luck. It either says no signal or searches for ages regardless of which network I try to select.