topic Can’t log in sky mobile app in Archive https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619473#M622546 <P><STRONG>I'm not able to log into the sky mobile app it keeps saying my customer number is wrong and my account bank &nbsp;number is wrong so it doesn't let me log in does anyone know how to fix this ?</STRONG></P> Fri, 19 Feb 2021 14:49:38 GMT Stacey6596 2021-02-19T14:49:38Z Can’t log in sky mobile app https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619473#M622546 <P><STRONG>I'm not able to log into the sky mobile app it keeps saying my customer number is wrong and my account bank &nbsp;number is wrong so it doesn't let me log in does anyone know how to fix this ?</STRONG></P> Fri, 19 Feb 2021 14:49:38 GMT https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619473#M622546 Stacey6596 2021-02-19T14:49:38Z Re: Can’t log in sky mobile app https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619475#M622547 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3320712">@Stacey6596</a>&nbsp; can you login online ok ? Try deleting the app and reinstall it.&nbsp;</P> Fri, 19 Feb 2021 14:50:33 GMT https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619475#M622547 63johnw 2021-02-19T14:50:33Z Re: Can’t log in sky mobile app https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619484#M622548 <P>I've tried that and it still doesn't work says unable to identify the account with details provided&nbsp;</P> Fri, 19 Feb 2021 14:54:20 GMT https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619484#M622548 Stacey6596 2021-02-19T14:54:20Z Re: Can’t log in sky mobile app https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619490#M622549 <P>In that case&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3320712">@Stacey6596</a>&nbsp; give sky a call on 150, ignore the messages and don't hang up and you will eventually get to speak to someone.&nbsp;</P> Fri, 19 Feb 2021 14:56:31 GMT https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619490#M622549 63johnw 2021-02-19T14:56:31Z Re: Can’t log in sky mobile app https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619494#M622550 <P>Ok thank you&nbsp;</P> Fri, 19 Feb 2021 14:58:21 GMT https://helpforum.sky.com/t5/Archive/Can-t-log-in-sky-mobile-app/m-p/3619494#M622550 Stacey6596 2021-02-19T14:58:21Z