topic Re: No confirmation email for upgrade purchase in Archive

No confirmation email for upgrade purchase

brydo67 — Sun, 31 Jan 2021 11:44:22 GMT

I received email offering deals for upgrade. I chose deal and went through all checks and terms and conditions and then submitted order. I was told I'd receive email of purchase etc. Credit checks completed as part of purchase process. I've received no email of confirmation and nothing to indicate the deal completed.

Re: No confirmation email for upgrade purchase

63johnw — Sun, 31 Jan 2021 11:49:40 GMT

Hi @brydo67 anything showing in your message centre.

https://messages.sky.com/message-centre

Re: No confirmation email for upgrade purchase

caesarome — Sun, 31 Jan 2021 11:51:41 GMT

When did you place the order ?

Does anything show i the Order Tracking page:

https://www.sky.com/ordertracking

Re: No confirmation email for upgrade purchase

brydo67 — Sun, 31 Jan 2021 12:50:15 GMT

literally nothing

all very confusing tbh

Re: No confirmation email for upgrade purchase

brydo67 — Sun, 31 Jan 2021 12:50:52 GMT

Early hours of Saturday morning

nothing at all seems to be happening

very confused

Re: No confirmation email for upgrade purchase

caesarome — Sun, 31 Jan 2021 13:08:55 GMT

@brydo67 wrote:

Early hours of Saturday morning

It can take around 24 hours for things to kick into life so I would cehck again tomorrow via the links myself and @63johnw have posted an all things being well you should see something about your order but if not you will need to call Sky support.