topic Re: New customer trying to buy phone but keeps asking for my account number in Archive

New customer trying to buy phone but keeps asking for my account number

LauraMB — Tue, 29 Dec 2020 21:59:22 GMT

Hi,

As mentioned, I am a new customer trying to buy a phone on contract via Sky. Last night I started the process but did not sign the agreement as I wanted to sleep on it and see how I felt. Went to log into today to finalise my purchase. Have been met by a "technical difficulties" screen which then takes me to another page where I am asked to give my postcode and Sky account number or 6 digits of bill payer bank account. I have neither of these things as I am a brand new customer.

I even made a new account with a different email to try and get around the issue, but it is still coming up. Please tell me I am being silly and actually do have a Sky account number somewhere? Would appreciate any help. Thanks.

Re: New customer trying to buy phone but keeps asking for my account number

caesarome — Tue, 29 Dec 2020 22:08:59 GMT

Try logging out, then clearing your browsers cache and cookies then close down the browser before loading it up and trying again. If this doesn't work see if using a different browser works for you. If this doesn't work you will have to contact Sky via the phone for help in accessing your credit agreement.

Re: New customer trying to buy phone but keeps asking for my account number

Raymondb123 — Wed, 10 Mar 2021 15:51:18 GMT

I have this same issue. Really putting me off not getting sky mobile now