https://helpforum.sky.com/t5/Archive/Swap-not-received-by-Sky/m-p/3556272#M615737 <P>I sent back my old phone on 8th december, track and trace says its still at depot and will be updated when it moves along. Ive contacted royal mail they said its because of delays, i also contacted sky who said ok we will chase it up our end. This morning i get an email from sky to say swap is cancelled. What do I do?</P> Mon, 28 Dec 2020 12:17:18 GMT dazz4784 2020-12-28T12:17:18Z https://helpforum.sky.com/t5/Archive/Swap-not-received-by-Sky/m-p/3556272#M615737 <P>I sent back my old phone on 8th december, track and trace says its still at depot and will be updated when it moves along. Ive contacted royal mail they said its because of delays, i also contacted sky who said ok we will chase it up our end. This morning i get an email from sky to say swap is cancelled. What do I do?</P> Mon, 28 Dec 2020 12:17:18 GMT https://helpforum.sky.com/t5/Archive/Swap-not-received-by-Sky/m-p/3556272#M615737 dazz4784 2020-12-28T12:17:18Z https://helpforum.sky.com/t5/Archive/Swap-not-received-by-Sky/m-p/3556279#M615738 <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/718847">@dazz4784</a>&nbsp; that's probably because the system will be automated and that message would be sent out once a certain date is passed. Give Sky a call and explain, give them your tracking number and hopefully they can update their system for you. Call on 150, when asked if you are vulnerable don't answer and when asked why you are calling say to speak to a representative.&nbsp;</P> Mon, 28 Dec 2020 12:23:48 GMT https://helpforum.sky.com/t5/Archive/Swap-not-received-by-Sky/m-p/3556279#M615738 63johnw 2020-12-28T12:23:48Z