topic Re: Frozen 2 digital release in Archive

Frozen 2 digital release

LH09 — Mon, 16 Mar 2020 10:17:54 GMT

Hi, I preordered Frozen 2 for my daughter and it's supposed to be available today in digital form but although it's showing as purchased in my account I can't play it. Is there a certain time today that it will be available? Tia

Re: Frozen 2 digital release

Chrishayley2005 — Mon, 16 Mar 2020 11:06:12 GMT

Hi, exactly the same here, we pre-ordered last week and were pretty sure we had read available to watch from the 16th March but you saying the same has just confirmed it, can anyone advise if this is to be unlocked at a certain time today?

Re: Frozen 2 digital release

Flump119 — Mon, 16 Mar 2020 11:24:01 GMT

Exact same thing in our house, all exited to watch as thought it'd be available in the morning, now keep checking on the sky app so the toddler doesn't see it and get overly excited again only to be told it's broken then have a meltdown. I'm hoping it'll be midday it comes online otherwise it's not really available on the 16th 🤷🏻‍♀️

Re: Frozen 2 digital release

Flump119 — Mon, 16 Mar 2020 11:29:41 GMT

Re: Frozen 2 digital release

kel77 — Mon, 16 Mar 2020 11:53:05 GMT

Same as mine - My little girls were so excited this morning, but it won't let me download, has anyone got any updates please

Re: Frozen 2 digital release

AnnyB — Mon, 16 Mar 2020 12:00:27 GMT

Same here. I've got a three year old chanting why are we waiting while I'm trying to figure this out 🤣

Re: Frozen 2 digital release

LH09 — Mon, 16 Mar 2020 13:33:33 GMT

Hi, I rang sky and it looked as though the purchase hadn't fully gone through as I did it online and my payment card linked to acc had expired. They cancelled that purchase for me and I did it again on sky box but there appears to be problems with the satellite signal in my area and so it's downloading but vvv slowly!

Re: Frozen 2 digital release

Niamh+K — Mon, 16 Mar 2020 13:52:04 GMT

I've currently got 3 little girls waiting to view this. I've ordered both digital release for today like we were told when ordering but absolutely nothing. It was paid and coming up as purchased but unable to watch

Re: Frozen 2 digital release

LH09 — Mon, 16 Mar 2020 14:34:40 GMT

I'd ring them mine showed as purchased but no option to play, once I called they were really quick to sort the problem, only issue now is taking forever to download.