topic Contact sky by email in Archive

Contact sky by email

Lynda+J — Mon, 31 Dec 2018 17:11:42 GMT

Sky sent free download of Arthur Christmas but although I followed their instructions it does not work, I cannot find the film. I have gone round and round in circles trying to find live chat without success for days and cannot call them, I cannot reply on their email to me either. Very frustrating!

Re: Contact sky by email

caesarome — Mon, 31 Dec 2018 17:14:11 GMT

Sky do not have an email address that they can be contacted on but we might be able to help you on here.

If your went through the options and purchased the free film then on your Sky box it should be in the purchases section, if you have a Sky+ box it will be in the planner > purchases section.

Re: Contact sky by email

SDR — Mon, 31 Dec 2018 17:47:01 GMT

@Lynda+J If you haven’t redeemed it yet I’m afraid the offer has now expired.

Re: Contact sky by email

Lynda+J — Wed, 02 Jan 2019 19:55:11 GMT

It hadn’t expired when I first tried to download the free film. It has taken since I first received an email to offer this. I tried straight away. It has taken a long time for Sky to rectify this for me so they should honour this deal for me still!

Re: Contact sky by email

caesarome — Wed, 02 Jan 2019 19:58:38 GMT

How far did you get through the process @Lynda+J, I understand you can't download it but did you get through the options to "purchase" the free film, if so what happens when you try to download it, any error messages for example ?

Re: Contact sky by email

Lynda+J — Wed, 02 Jan 2019 20:36:51 GMT

I went to sky store like they instructed and apparently the film should be there in folder called download hd. The film was not in the sky store, I searched for it but it couldn’t locate it.

Re: Contact sky by email

caesarome — Wed, 02 Jan 2019 21:42:42 GMT

Then all you can do is to contact them about it but as pointed out the offer on this finished on 26th December, they can be contacted via the options shown here:

https://www.skystore.com/help/contact-us

Re: Contact sky by email

william2015lol — Fri, 13 Mar 2020 08:06:31 GMT

Hi I would like to remove sky sports from my package

Re: Contact sky by email

caesarome — Fri, 13 Mar 2020 10:08:57 GMT

Give Sky a call then @william2015lol. as it can not be done via this forum which is a customer helps customer one.