Charged for movie without pin being needed

Spotlandblue76 — Tue, 21 Apr 2020 08:14:15 GMT

Hi all

I have just noticed that we have been charged for the Trolls movie even though we have never ordered it .

we have ordered Frozen 2 ( and watched ) for our four year old girl but the Trolls movie has been charged also .

Our 4 year old girl does not know our PIN number so can't have been ordered by anyone but myself and the most we have ever done is watch the trailer .

Anybody else had this issue

can't get in touch at moment as of course Sky are busy with currant issues I understand but really don't want this be taken from account

Re: Charged for movie without pin being needed

caesarome — Tue, 21 Apr 2020 15:44:37 GMT

This is something you would need to ask Sky about, as this is Sky Store there are a few ways you can contact them:

https://www.skystore.com/help/contact-us

topic Charged for movie without pin being needed in Archive

Charged for movie without pin being needed

Re: Charged for movie without pin being needed