topic Re: Sky store credit in Archive

Sky store credit

Anonymous — Fri, 18 Jan 2019 13:57:11 GMT

I have been credited £5.99 for a film via a nestle offer. I watched the film in November but now I have been charged for it in January and credit is showing on my account. Can you help please

Re: Sky store credit

Anonymous — Fri, 18 Jan 2019 15:12:03 GMT

Hi @Anonymous Thanks for your post, and welcome to the Sky Community.

SkyStore.com vouchers (including the Nestle ones) do need to be redeemed and spent online at SkyStore.com. Orders placed via the SkyStore.com website are billed directly to the credit/debit card you enter when you create the online account, or use the voucher credit provided from vouchers.

If you have been billed on your monthly Sky TV bill, and your online voucher credit is still there, you will have placed the order via your Sky box.

As we don't have account access via the Sky Community, if you would like to discuss this further, you can contact us here via telephone, email or live chat. Please see https://www.skystore.com/n/hcus/help/contact-us for all our contact details. We are here to help 7 days a week from 9.00 am until 10.00 pm

Regards,

Re: Sky store credit

Chris-S99 — Tue, 24 Dec 2019 08:36:15 GMT

Hmmm, just fell for this scam too. Yes, one should always read all the fine print carefully....but who does, and just how misleading and deceptive is this practice?

Re: Sky store credit

daveNOS — Tue, 24 Dec 2019 09:30:45 GMT

@Chris-S99 So explain how it's a scam when its explained in the terms and conditions how to redeem and use the credit?

If you don't read the terms and conditions then that's your fault, it's not a scam, misleading or deceptive, take responsibility for your mistake.

Re: Sky store credit

Chris-S99 — Tue, 24 Dec 2019 11:29:29 GMT

I said I should, did I not?

The entire branding/look/feel is indentical, yet, one path gets you a bill, the other uses your credit. At the very best, it's disingenuous. I feel ripped off by it - nothing you can say will change how I feel about that! Calling it a scam, perhaps you're right, not an illegal act after all, but I'd certainly go with 'bad faith', 'bamboozle' or a few other synonyms for it.

Fool me once, shame on me - I accept that. Sadly, this is coming off the back of some 'inertia marketing' that I fell for from Sky as well - the bundles keep changing over the years and have recently discovered I've been paying for stuff I never wanted but when I took out the package, had no option about. On the plus side, at least I now have the option to opt out, and have done so.

So, as you said yourself, move on.