Paying for channels I did not subscribe to

Gubu — Fri, 07 May 2021 09:34:26 GMT

I am being charged for Sky Kids on my bill, despite never agreeing to this.

I have tried to ring Sky but they send you online to resolve issues.

They are only interested if you wish to upgrade your subscription.

As a customer of Sky for nearly 17 years, the main problem I have encountered is occasional overcharging,which to be fair, they have rectified in the past.

They have NEVER undercharged me.

Its just painful trying to contact them.

Re: Paying for channels I did not subscribe to

TechmanagerMal — Fri, 07 May 2021 09:46:53 GMT

@Gubu wrote:
I am being charged for Sky Kids on my bill, despite never agreeing to this.
I have tried to ring Sky but they send you online to resolve issues.
They are only interested if you wish to upgrade your subscription.
As a customer of Sky for nearly 17 years, the main problem I have encountered is occasional overcharging,which to be fair, they have rectified in the past.
They have NEVER undercharged me.
Its just painful trying to contact them.

When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
Remember if you have Sky Talk or Sky Mobile dialling 150 gets you a free call to Sky.

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Paying for channels I did not subscribe to

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