topic Re: i need to speak to someone about my restricted services but i cannot get through to the phone te in Archive

i need to speak to someone about my restricted services but i cannot get through to the phone team

gillhou — Tue, 13 Apr 2021 12:23:41 GMT

i want to speak to a member of the team regarding adding my exisiting bill onto next months bill as my direct debit bank details are changed how do i speak to someone at sky as the phone service will not allow me to speak to them

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

Mark39 — Tue, 13 Apr 2021 12:24:36 GMT

If your current bill is already overdue, tnat will be why.

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

SKY1992bf — Tue, 13 Apr 2021 12:27:42 GMT

@gillhou You can't do this (add payment onto next month's bill)

you will need to pay outstanding balance and setup a new continuous payment method before your service is restored

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

caesarome — Tue, 13 Apr 2021 12:26:59 GMT

If your direct debit details have changed have you changed them via your Sky account ?

If your services have been suspended then all you can do is to dial the 141 prefix by calling Sky or use a mobile with a number that they will not recognise. Facebook and Twitter might be another way to contact them.

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

gillhou — Tue, 13 Apr 2021 12:27:20 GMT

thanks for this i had to change my bank details and dont have a card yet i have a bank account and sort number i wanted to set up direct debit and add last months bill to next months i was really looking for someone to speak to so i could do this thanks

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

SKY1992bf — Tue, 13 Apr 2021 12:30:57 GMT

@gillhou You don't need a card if paying by direct debit

if you have the new bank account details at hand you can setup a new payment here

https://www.sky.com/myaccount/bill/change-payment-method

but you can't add this month's payment onto next month's bill I'm afraid

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

Cuppas11 — Sun, 06 Jun 2021 11:14:41 GMT

They av switched sky off I used to pay on 5 every month wen I was working come out of work cause of health problems did change my card an date saying can only pay 20 of every month now an iv been switched off befor I get paid so I can pay on 20 th please can you help to put it back on till my payments in on 20th to pay it iv always paid my bills iv never been cut off it's just this situation aving to come out of work an payments falling diffrent

Re: i need to speak to someone about my restricted services but i cannot get through to the phone te

caesarome — Sun, 06 Jun 2021 11:16:38 GMT

You are talking to Sky customers only and not Sky support @Cuppas11 . If you want your services restored you will have to pay what you owe when you can and also set up a direct debit.