topic order conformation confusion in Archive

order conformation confusion

Southwalker — Mon, 31 May 2021 15:52:46 GMT

Hey all I'm a bit confused over this, short story, I have a Q box and a mini box, untill today I've had no issues but like alot of people have money probs and decided to cancel.

Rang and got a nice reduction so decided to stay, far as I was aware I changed from experience to signature,keeping cinema and multi.

Now here is where I'm getting confused, on the conformation email I have the info saying, I have sky signature, 18 months contract discount and then below it does says multiscreen,BUT below that it then says following has been removed and that is Entertainment AND multiscreen!

If I go into my package online it says I have cinema and signature but it's blank for multi!

Now atm the multi is working on both my upstairs and downstairs tv,so I'm confused does it mean I still have my access or is it going to be removed? I did try calling sky and they just said that multi is activated on my acct, I'm confused as to if I still have access to it or if it going to be removed in 31 days along with the HD channels?

Re: order conformation confusion

caesarome — Mon, 31 May 2021 16:04:53 GMT

I don't know why it is saying Multiscreen is being removed when you still have it on your account, I don't think you have anything to be worried about it is probably just the way that Sky words these emails when customer are changing something on their account.

Re: order conformation confusion

nigea99 — Mon, 31 May 2021 16:06:52 GMT

Hi @Southwalker I think the upgrade emails can be confusing but I think you are probably OK.

The emails tend to list what has changed and not mention anything that remains unchanged.

When I upgraded to Signature (at the end of last year) it showed loss of entertainment and in my case the Multiscreen Pack & also loss of Box sets but added Signature & Mutiscreen (note no pack & box sets (in SD) included as standard in signature)

If you did have the old Entertainment package with the Multiscreen Pack & have a UHD box then this enabled UHD so on change over to signature you should make sure you have the UHD pack as this is needed with Signature for UHD

Re: order conformation confusion

Southwalker — Tue, 01 Jun 2021 12:03:18 GMT

Thanks for the replies, it seems I do have multi still,hd channels are being removed as I hardly ever watch them, odd thing I've noticed I can still watch my recordings in hd apart from two,which it seems were recorded in uhd, I've no longer access to them,not a big loss,I'll just get a cheap uhd disc sometime,but the email conformation was really confusing