topic Re: Broadband speed garantee in Archive

Broadband speed garantee

Trisha27 — Sun, 23 May 2021 06:35:15 GMT

My sky broadband is up for renewal soon and my broadband subscription as been increased. The contract I've been on guarantees my speed at 44mbps but I've been in discussion with them and that speed cannot be achieved. After lengthy discussions with them they have reimbursed me with credit.
My question is do I sign another contract knowing they cannot uphold their guarantee? Or do I sign and go through a lengthy complaints procedure to get compensation again?

Re: Broadband speed garantee

daveNOS — Sun, 23 May 2021 07:01:08 GMT

@Trisha27 If Sky have acknowledged the guaranteed minimum speed cannot be met then you would have no right to complain and claim compensation if you resign.

Re: Broadband speed garantee

Mark39 — Sun, 23 May 2021 07:15:39 GMT

@daveNOS wrote:

@Trisha27 If Sky have acknowledged the guaranteed minimum speed cannot be met then you would have no right to complain and claim compensation if you resign.

I think @daveNOS is right. And anyway it's likely that at some point Openreach, and therefore every provider including Sky will reduce the speed they say is available on your line to match what your line is actually capable of.

So I don't believe that speed should be your deciding factor, and it probably boils down to price and convenience.