topic Customer service in Archive

Customer service

Farriah — Sat, 22 May 2021 07:45:52 GMT

Hi,

im trying to get in touch with sky customer service. But they are such a nuisance to try to get in touch. The message at present is saying to contact tomorrow. So is sky customer service not available on Saturdays, if so what time do they open?

thanks

Re: Customer service

TechmanagerMal — Sat, 22 May 2021 08:22:53 GMT

@Farriah wrote:
Hi,

im trying to get in touch with sky customer service. But they are such a nuisance to try to get in touch. The message at present is saying to contact tomorrow. So is sky customer service not available on Saturdays, if so what time do they open?

thanks

They had problems with the call centre systems recently it may be a reoccurrence of that issue?
Normally available 7 days a week.

Re: Customer service

Mark39 — Sat, 22 May 2021 08:22:52 GMT

I'm not aware of a particular issue today and yes, they're usually open at the weekend. It might depend on qhat you're contacting them about - for example, I think the cancellation lines open at 9.00am. Is it something the forum can advise on? Otherwise be sure to use the number from the 'need more help' dropdown at the bottom of this page: https://www.sky.com/help/home after changing the flag in the bottom right corner if you're in the ROI.