topic Why can they not cancel!! in Archive

Why can they not cancel!!

The+Man+The+Myth — Tue, 18 May 2021 16:51:01 GMT

I have recently moved to a new home. Before moving we set up a new order with Sky, took advantage of the great offer and arranged for the engineer to come out and set the dish up. The engineer came out and informed us that the tree cover would prevent us receiving a decent signal and we could not have Sky. Not a major problem...we are renting for a short period. I had a text from Sky saying the order would be cancelled.

The next month they took a payment vastly higher than the agreed payment. I rang up and questioned the order with an operative and was told my money would be refunded and the order cancelled. The money was not refunded and so i cancelled my DD.

They are now just sending bills and I can't speak to anyone as my account has been restricted.

Any ideas what i do?

Re: Why can they not cancel!!

Daniel0210 — Tue, 18 May 2021 17:00:03 GMT

@The+Man+The+Myth I think the mistake was cancelling the direct debit. As you've said, you will have difficulty now getting through to Sky as your services are restricted. Try using a phone not attached to your account or try dialling 141 before the number. Perhaps a fellow customer with 'the power' can escalate this to Sky. Make sure you keep that text. I'm not sure of the time period for refunds but 90 days rings a bell.

Re: Why can they not cancel!!

SKY1992bf — Tue, 18 May 2021 17:41:01 GMT

@The+Man+The+Myth I'm not sure if sky can help in anyway without you reinstating the DD but I've alerted sky to your post in case they can so look out for a blue bubble in bottom right hand corner of this forum when logged in

in the meantime I'll suggest you try phoning via the methods mentioned by @Daniel0210 if that fails and Sky don't reach out you will need to pay and setup a new continuous payment method so your able to contact sky

any errors and refunds can then be resolved

Re: Why can they not cancel!!

warpspeed — Tue, 18 May 2021 18:19:19 GMT

if u were moving you simply go to section on your acount moving home ,u have created 2 sky acounts now

u done eveything wrong,,,and then u even cancaled a dd good luck with all that