topic Re: Re-contract in Archive

Re-contract

Loungalino — Tue, 18 May 2021 11:06:53 GMT

Hi Sky Community!

My broadband contract is ending on the 9th June 2021 so Sky sent me an email with a deal at £33 (instead of £38).

By connected on my Sky account, I could re-contract for £30 (the price I am paying currently), not £33. I clicked on "re-contract" but on "my future bills", the price is £33, not £30, what I clicked for.

Why?

Thanks for your help.

Re: Re-contract

TechmanagerMal — Tue, 18 May 2021 11:16:14 GMT

@Loungalino wrote:
Hi Sky Community!
My broadband contract is ending on the 9th June 2021 so Sky sent me an email with a deal at £33 (instead of £38).
By connected on my Sky account, I could re-contract for £30 (the price I am paying currently), not £33. I clicked on "re-contract" but on "my future bills", the price is £33, not £30, what I clicked for.
Why?
Thanks for your help.

I would contact Sky
click on "Need more help" at the bottom of this page
https://www.sky.com/help/home
If you have Sky Talk or Sky Mobile dial 150 for a free call to Sky.
When you call you will be asked if the call is to do with mobile say "No"
You will then be asked the nature of the call say " Technical "
You will then be asked for a mobile number, give the number but DO NOT hang up when it says to do so.
It will then ask "do you wish to hang up" say " No" you will then be put in the queue for an advisor.
I hope this helps.

Re: Re-contract

caesarome — Tue, 18 May 2021 12:22:34 GMT

Future bills are not updated straight away as ot can take a little while for this to happen if you have made a change like this to your account