topic Re: New Contract Admin Fee in Archive

New Contract Admin Fee

RPF — Mon, 17 May 2021 14:56:04 GMT

Hello, I have just been on the phone to Sky about changing my package and downgrading. I wanted to take out sky sports but the lady told me i was a VIP customer and persuaded me to keep it for a reduced price of £66 per month (includes HD and multiscreen). I was about to confirm it but she said there was a one off admin fee of £20 (reduced from £30) to enter into an 18 month contract. I said i have never heard of such a fee before and in principle refuse to pay it. Said i would rather cancel my sky subscription. Fee not removable so i will now cancel my subscription and watch netflix and amazon prime!

Anyone else had this?

Re: New Contract Admin Fee

SKY1992bf — Mon, 17 May 2021 15:02:28 GMT

@RPF Admin fees for package changes have been standard with Sky for some time now

Re: New Contract Admin Fee

TechmanagerMal — Mon, 17 May 2021 18:00:11 GMT

@RPF wrote:
Hello, I have just been on the phone to Sky about changing my package and downgrading. I wanted to take out sky sports but the lady told me i was a VIP customer and persuaded me to keep it for a reduced price of £66 per month (includes HD and multiscreen). I was about to confirm it but she said there was a one off admin fee of £20 (reduced from £30) to enter into an 18 month contract. I said i have never heard of such a fee before and in principle refuse to pay it. Said i would rather cancel my sky subscription. Fee not removable so i will now cancel my subscription and watch netflix and amazon prime!

Anyone else had this?

Make sure you cancel following this advice - Cancelling Sky TV | Sky Help | Sky.com
Don't cancel your direct debit and make sure you return your devices when asked to.

Re: New Contract Admin Fee

Matt9300 — Mon, 17 May 2021 20:07:29 GMT

Yeah, we've been hit with it.

Decided to just add it on to the next bill as we'd already saved the £20 in discounts after the first month, it was a no brainer really.

If you're that set on not paying it though there are plenty of options out there that will contain something similar when it comes around to renewal time

Re: New Contract Admin Fee

Lisa-P1987 — Tue, 18 May 2021 10:37:46 GMT

Admin fees have been a standard practice for about 2 years now. It will only ever apply when you are taking a discount price.

Re: New Contract Admin Fee

TechmanagerMal — Tue, 18 May 2021 10:41:54 GMT

@Lisa-P1987 wrote:
Admin fees have been a standard practice for about 2 years now. It will only ever apply when you are taking a discount price.

Just to add - and is up for negotiation like all things.