topic Re: Sky Q won't connect to New sky router in Archive

Sky Q won't connect to New sky router

Sgnparki — Mon, 16 Nov 2020 20:12:53 GMT

I have just received new Sky hub with broadband boost. All devices connect to it via WiFi and cable. However Sky Q box won't connect. Followed instructions on TV and pressed WPS button, but Q box won't find or connect to router. Tried manually but it says password is incorrect. Tried reseting both devices, it Sky Q won't connect to router. I am supposed to have priority help but cannot get through. Advice please, thanks

Re: Sky Q won't connect to New sky router

Anole — Mon, 16 Nov 2020 20:30:16 GMT

I have exact same issue it is driving me insane and I find it a little embarrassing that skys own product cannot connect to its own what is this all about. I have reset both and that has made no difference either any ideas?

Re: Sky Q won't connect to New sky router

Anole — Mon, 16 Nov 2020 20:46:06 GMT

Managed to do it my advice keep pressing the button repeatedly on both router and q box mine has given in after 1hr and 45 mins and connected

Re: Sky Q won't connect to New sky router

Rhonny — Mon, 16 Nov 2020 21:08:25 GMT

@Sgnparki

You need to press the WPS button on the router and on the main Q box, and not just one of them.

Re: Sky Q won't connect to New sky router

Anole — Mon, 16 Nov 2020 21:48:57 GMT

Oh I tried pressing all buttons in various orders and I found as I said press them repeatedly, worked a treat. Many thanks for your reply

Re: Sky Q won't connect to New sky router

Laura79 — Mon, 01 Mar 2021 11:12:08 GMT

I have the same problem but the new sky router doesn't have a wps button that sky tv is telling me to press to connect to the new WiFi. I'm getting really frustrated. It's saying now I may need to connect a skyQ booster.

Re: Sky Q won't connect to New sky router

TechmanagerMal — Mon, 01 Mar 2021 11:50:26 GMT

@Laura79 wrote:
I have the same problem but the new sky router doesn't have a wps button that sky tv is telling me to press to connect to the new WiFi. I'm getting really frustrated. It's saying now I may need to connect a skyQ booster.

The WPS button on the new router is on the right-hand edge at the bottom.

Re: Sky Q won't connect to New sky router

Laura79 — Mon, 01 Mar 2021 11:54:21 GMT

I was being a bit thick lol no found it. Thank you for the reply xx

Re: Sky Q won't connect to New sky router

Tuckeransom — Fri, 16 Apr 2021 21:29:48 GMT

I cannot believe everything else in the house can connect to the new router apart from skys own equipment. Phones and tablets, no problem. PC, PlayStation and Xbox all fine.

Sky Q box press WPS buttons, no chance unsuccessful connection

Sky mini box press WPS buttons, nothing

Sky booster press WPS buttons, same ... nothing

Try to connect as different manufacturer with password and again unsuccessful connection.

How can sky's own equipment find it so hard to connect to their own router?? Surely someone has tried this in the factory before sending them out??

I will have to get them to send someone out, I refuse to waste any more of my time trying to make this work.

Re: Sky Q won't connect to New sky router

Rhonny — Fri, 16 Apr 2021 21:36:44 GMT

@Tuckeransom

Edited as misread.

Re: Sky Q won't connect to New sky router

Monkknom — Sat, 17 Apr 2021 12:09:44 GMT

I have had no broadband at all for the past 2 months, myself and my daughter in lockdown. Then they eventually send out an engineer who didn't know what he was doing, he told me himself, finally get a new router and have the exact same problem as you. Won't connect to sky, but everything else is fine. I've wasted 20 hours on the phone to them easily. My hands are bruised from punching the wall, my own fault. It's infuriating. Also sky send out new router without the sky hub 5hz the fast one, I can only connect to slower broadband, has same name just 5hz at end of the other. I have never had so much stress in my life than the last 2months and I'm a single father who's lived a life.

Re: Sky Q won't connect to New sky router

brianholt — Sat, 17 Apr 2021 12:32:04 GMT

@Monkknom I'm sure the forum can help. Does your broadband work at the moment and can you connect other devices via wifi ? Are you connecting the router to the main q box via wifi ?

Re: Sky Q won't connect to New sky router

Monkknom — Sat, 17 Apr 2021 12:56:25 GMT

I doubt the forum can help, appreciate it doh. I've literally been without broadband 9weeks an engineer has called twice, I told them I was cancelling, 20 plus hours on phone. The last call was before Easter holidays. I told them I was cancelling if they don't fix it this wk. I had homeschooling to do too. The best answer was an engineer will come on the 12 th of April, I rang at end of march. I said so your going to leave us with no broadband for 2 weeks, is that the best answer your going to give me, the agent says yes,. Something so simple, just want what you pay for to work its not too much to ask. The engineer comes tells me he's a TV engineer not a broadband engineer then I lost it, worst service ever. Now I know why they don't have offices,

Anyway I'm out of here before I throw TV out the window