topic Re: Sky q mini in Archive

Sky q mini

Laurenlouxx — Wed, 26 May 2021 22:09:21 GMT

I updated the main sky q box. I just updated the sky q mini and stuck on the error message "please go to sky.com/softwareupdate" and follow these instructions. It's not allowing me to do anything else I have turned it off and on and still nothing

Re: Sky q mini

Rhonny — Wed, 26 May 2021 22:16:55 GMT

@Laurenlouxx

Off and on at the wall?

Re: Sky q mini

Laurenlouxx — Wed, 26 May 2021 22:43:34 GMT

Obviously plugged in at the wall 🙄 sky advised me earlier to turn it off and on

Re: Sky q mini

Rhonny — Thu, 27 May 2021 06:23:41 GMT

@Laurenlouxx

Obviously it's plugged in at the wall. That's not what I asked.... But feel free to roll your eyes at someone trying to clarify things to help you out.

Re: Sky q mini

Quoman7 — Thu, 27 May 2021 07:04:21 GMT

@Laurenlouxx wrote:

Obviously plugged in at the wall 🙄 sky advised me earlier to turn it off and on

Hi @Laurenlouxx Try resetting the Mini box:-

Switch the Sky Q Mini box off at the mains. Hold down the Reset button on the back of the Sky Q Mini box and switch it back on at the mains. Keep holding it until the light on the front flashes red and green. This will take about 30 seconds