topic Re: Black screen on satellite channels in Archive

Black screen on satellite channels

barneys22 — Mon, 24 May 2021 21:48:12 GMT

No pictures coming through (just a black screen with no sound) on subscription channels (any Sky channel, BT sports, Premier Sports etc) on Sky Q box and mini box. Freeview channels are working perfectly. Satellite signal is good, software is up to date, subscriptions are active, network is connected (I have been watching Netflix through the box with no issues). Tried every step in the guide and nothing is working to resolve this.

Re: Black screen on satellite channels

Rhonny — Tue, 25 May 2021 05:19:59 GMT

@barneys22

When you press the Home button, are you definitely getting the Sky Q blue menu screen with TV guide?

Re: Black screen on satellite channels

barneys22 — Tue, 25 May 2021 10:18:19 GMT

Yes I am @Rhonny - I can use the Sky Q menu screen, see the entire TV guide, use on demand services like Netflix, and check the settings etc.

Re: Black screen on satellite channels

Lisa-P1987 — Tue, 25 May 2021 14:54:43 GMT

Update - Customer has called in and spoken to tech team who have booked an engineer