topic Re: Sky Q box is not working but mini box is . The Q box normally lights up blue but is not lighting in Archive

Sky Q box is not working but mini box is . The Q box normally lights up blue but is not lighting at

Cmur1 — Fri, 21 May 2021 21:56:49 GMT

Shy Q box normally lights up blue but is not lighting up at all

Re: Sky Q box is not working but mini box is . The Q box normally lights up blue but is not lighting

oldfella — Fri, 21 May 2021 22:07:41 GMT

@Cmur1 wrote:

Shy Q box normally lights up blue but is not lighting up at all

Hi @Cmur1

The central blue light only shows when playing back a recording/download.

If you have an issue try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Re: Sky Q box is not working but mini box is . The Q box normally lights up blue but is not lighting

TechmanagerMal — Fri, 21 May 2021 23:45:56 GMT

@Cmur1 wrote:
Shy Q box normally lights up blue but is not lighting up at all

Make sure you're on the correct HDMI channel, if not press the source button on your Sky Q remote, or your TV remote until you see your Sky picture.