topic Re: Sky Q box stuck on standby and blue q is pulsing. in Archive

Sky Q box stuck on standby and blue q is pulsing.

ColinEG — Mon, 17 May 2021 16:30:38 GMT

Hi my sky q box is stuck on Amber light and the blue q is pulsing. Did hard reset numerous times and still the same. Updates software and the blue q comes back pulsing and still stuck on standby again. Can anyone help or do I need a new box

Re: Sky Q box stuck on standby and blue q is pulsing.

oldfella — Mon, 17 May 2021 17:01:00 GMT

@ColinEG wrote:

Hi my sky q box is stuck on Amber light and the blue q is pulsing. Did hard reset numerous times and still the same. Updates software and the blue q comes back pulsing and still stuck on standby again. Can anyone help or do I need a new box

Hi @ColinEG

Work through the following link

https://www.sky.com/help/articles/sky-q-box-wont-turn-on-v2#q-help-articles

Re: Sky Q box stuck on standby and blue q is pulsing.

ColinEG — Mon, 17 May 2021 17:05:29 GMT

@oldfella I have done this about 6 times it keeps going back to the start. Blue light flashing and stuck on Amber. No option to order replacement box

Re: Sky Q box stuck on standby and blue q is pulsing.

oldfella — Mon, 17 May 2021 17:11:57 GMT

@ColinEG wrote:

@oldfella I have done this about 6 times it keeps going back to the start. Blue light flashing and stuck on Amber. No option to order replacement box

End result is that you have to contact Sky @ColinEG in order to replace your Q box