topic Re: Black screen in Archive

Black screen

Stacey3485 — Mon, 06 Apr 2020 19:57:10 GMT

Hi,

My sky was working this morning and now if I press home, it pulls everything up and the tv guide but if I select on something my tv screen is just black.

I've tried resetting my box twice, and going onto my settings to status and reactivating on the watch via sky go but nothing is happening.

It wont even let me play anything on my recordings.

Re: Black screen

AimeeLou031 — Tue, 07 Apr 2020 09:08:52 GMT

Hi @Stacey3485 🙂

Let's try a reset of your settings:

Press Home button on Sky Q Remote

Highlight Settings & press 0 0 1 Select on Remote

Go down to Reset & Reset Settings from there

After this turn Sky Q Box off at mains & back on.

Let me know how you get on!

Re: Black screen

tersa26 — Tue, 07 Apr 2020 11:21:54 GMT

i had sky q fitted 20/03/2020 and its not worked since then it will work for a little while then the sound will go and then screen will turn black what can i do

many thanks

jane

Re: Black screen

Mycnnr — Tue, 16 Jun 2020 20:20:09 GMT

@AimeeLou031 i had the exact same problem as above, so did as you suggested but now my Sky Q box won't respond to my remote control. I get as far as 'press home when the screen goes blank' which I do, but nothing happens and the box is stuck on an amber light... help please?

Re: Black screen

AimeeLou031 — Wed, 17 Jun 2020 09:01:48 GMT

Hi @Mycnnr 🙂

Where you see the amber light, this is a button. Press it, & it will turn green & your Sky Q Box will turn on. Which Q Remote do you have? Does it have voice control? Or is it a touch remote?

Come back & let me know!

Re: Black screen

Mycnnr — Wed, 17 Jun 2020 09:05:05 GMT

Hello! It's the voice control one

Re: Black screen

AimeeLou031 — Wed, 17 Jun 2020 10:48:40 GMT

@Mycnnr

To pair your Remote:

Hold down 1 & 3 together
Select Continue and enter the brand of the TV
Select Find it for me
Press the volume buttons on your Sky Q remote and see if this changes the volume on your TV. No luck? Select No, try another until you find the right setting.

Still not working? Hold down 7 and 9 until the remote's light flashes 4 times to factory reset your remote and try the steps again.

Once you can change the volume using your Sky Q remote, finish the pairing process

I hope this helps! 🙂

Re: Black screen

Adored — Fri, 10 Jul 2020 09:13:00 GMT

Switched my box on today it's displaying all of the screen titles but when I select one to watch all I'm getting is a black screen .Even down loaded an episode off demand same result just got sky q recently any suggestions?

Re: Black screen

AimeeLou031 — Fri, 10 Jul 2020 13:20:04 GMT

@Adored - How long has this been happening for? Have you tried the steps above?

Come back & let me know.

Re: Black screen

Astc7 — Sun, 12 Jul 2020 11:33:43 GMT

when i turn my sky q box on from standby some times the screen goes black and all the menus work fine. ive tried other channels and they are all black too. if i turn it off from the switch for 10 seconds and then back on the box comes back on as normal but this problem is happening more often now. please could you help

many thanks

andrew

Re: Black screen

Arrjaydoubleyew — Sun, 12 Jul 2020 14:09:00 GMT

I'm having exactly the same problems - is there a common fault?

Re: Black screen

RamboHearts — Wed, 15 Jul 2020 18:42:54 GMT

I also have this problem - all channels are blank and all recordings. But the menu works fine. I went to settings but cant see where’s to reset?

Re: Black screen

AimeeLou031 — Wed, 15 Jul 2020 18:59:38 GMT

@RamboHearts - Follow the steps on the answer on this thread.

Let me know how you get on.

Re: Black screen

Screen999 — Wed, 05 Aug 2020 21:10:29 GMT

I'm also experiencing this problem !! Any updates on what is happening ? Cheers

Re: Black screen

Samuel-Hill — Mon, 17 Aug 2020 21:33:09 GMT

Hi,

I just tried what you said above and now I have no satellite signal or watch sky go or sumin b sky q mini box. Please explain as I do not want to call an engineer and incur a fee for that!

Re: Black screen

Laing1 — Tue, 18 Aug 2020 08:24:04 GMT

@Samuel-Hill wrote:

Hi,

I just tried what you said above and now I have no satellite signal or watch sky go or sumin b sky q mini box. Please explain as I do not want to call an engineer and incur a fee for that!

@Samuel-Hill As sky own the boxes any engineer visits to do with faulty boxes are free of charge

Re: Black screen

Adamwhyted — Mon, 07 Sep 2020 19:55:10 GMT

I've had same problem. Spoke with engineer and turns out it was a faulty HDMI cable despite it showing a picture, it wasnt showing recordings or live tv. Swapped the HDMI cable as suggested and Hey presto! Thanks sky.

Re: Black screen

Kirasan — Wed, 23 Sep 2020 17:44:58 GMT

I have the same problem, but when I go to "home" and then to settings is showing me that I have satellite signal and network connection, help please.

Re: Black screen

Volcano+Jone — Wed, 18 Nov 2020 16:14:33 GMT

turn on sky q. Select any channel and it works for a bit. Then black screen for about 5 seconds, then works. Then black screen for about 5 seconds. This happens for about 5 mins.

i have read through the threads and tried resets etc. It doesn't seem to change or solve this problem.
really annoying especially when watching live sport

Re: Black screen

Ady+G — Fri, 14 May 2021 21:58:04 GMT

I have exact same problem as orignal poster

New SkyQ 1tb was installed yesterday. All was OK until 15 mins ago, and now I get the same black screen. The menus and banners all appear OK, but no TVs shows ..recordings and live TV are all black screen, and no sound.

Furthermore, Netflix is showing a menu, but if you try to select anything, the App closes.

I'm loathe to reset everything having spent ages yesterday getting all the settings the way I want. Fortunately my multiroom box is working so I'll hit the other room and phone Sky tomorrow if it's still not working on the main box.