topic Re: Subscription error in Archive

Subscription error

Paulkirsty17 — Fri, 07 May 2021 05:26:21 GMT

I had sky installed yesterday, we have the full package but when trying to watch sky cinema it's telling me I need to upgrade. I've checked my package and bill and sky cinema is on there

Re: Subscription error

Daniel0210 — Fri, 07 May 2021 05:31:11 GMT

@Paulkirsty17 Are you trying to watch the film in HD? Have you got HD subscription?

Re: Subscription error

Rhonny — Fri, 07 May 2021 06:51:41 GMT

@Paulkirsty17

I believe Sky Cinema comes with HD. Possibly you're trying to download the UHD version without the UHD pack?

Re: Subscription error

Laing1 — Fri, 07 May 2021 08:11:06 GMT

@Paulkirsty17 wrote:

I had sky installed yesterday, we have the full package but when trying to watch sky cinema it's telling me I need to upgrade. I've checked my package and bill and sky cinema is on there

@Paulkirsty17 as @Rhonny say Sky Cinema comes in HD as standard.

You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet

If that doesn't work then afraid a call to Sky may be needed to get them to send a refresh signal to your viewing card