topic Re: No picture from minibox in Archive

No picture from minibox

John+WF — Mon, 18 May 2020 07:01:39 GMT

I get no picture from my minibox. I've tried rebooting, switching off and on the main Sky Q box, sky router and minibox. The router has 3 lights and have a good picture on the main box. After rebooting the minibox goes through its start up menu, red light goes out and and I eventually get the Sky menu screen for about 3 secs then screen goes blank and the tv says there's no signal.

It started on Saturday I was watching tv on the minibox the picture went and I was left with a blue screen. not had a picture since. Main box is working fine. Do i need a new minibox and can I start it myself?

Re: No picture from minibox

Quoman7 — Mon, 18 May 2020 07:41:21 GMT

@John+WF wrote:

I get no picture from my minibox. I've tried rebooting, switching off and on the main Sky Q box, sky router and minibox. The router has 3 lights and have a good picture on the main box. After rebooting the minibox goes through its start up menu, red light goes out and and I eventually get the Sky menu screen for about 3 secs then screen goes blank and the tv says there's no signal.

It started on Saturday I was watching tv on the minibox the picture went and I was left with a blue screen. not had a picture since. Main box is working fine. Do i need a new minibox and can I start it myself?

Hi @John+WF Try resetting the Mini Box:- Hold down the reset button on the back of the Sky Q Mini box and switch it back on at the mains. Keep holding it until the light on the front flashes red and green. This will take about 30 seconds. Once it flashes red and green, press the standby button on the front of the box.

Re: No picture from minibox

John+WF — Mon, 18 May 2020 09:36:06 GMT

thanks @Quoman7

Didn't work unfortunately. it went through the stages exactly as you described, but at the end the mini screen appeared top left corner and the menu for 3 seconds again, then completely blank. Seems like the minibox needs replacing to me.

Re: No picture from minibox

Quoman7 — Mon, 18 May 2020 09:42:55 GMT

@John+WF wrote:

thanks @Quoman7

Didn't work unfortunately. it went through the stages exactly as you described, but at the end the mini screen appeared top left corner and the menu for 3 seconds again, then completely blank. Seems like the minibox needs replacing to me.

@John+WF Before you call SKY, try rebooting the main SKYQ box by removing the power cable for 30 sec then reconnect to reboot, then do the same with the mini box, wait for it to fully reboot!

Re: No picture from minibox

John+WF — Mon, 18 May 2020 10:05:05 GMT

thanks @Quoman7 I had alreay done that several times for all the elements, main box, router and minibox. always the same result, just flashes up on screen and then blank screen. When it initially stopped working it was a completely blue screen. just want it fixed now. not sure how I get hold of an engineer as they don't seem keen to let me talk to anyone.

Re: No picture from minibox

Quoman7 — Mon, 18 May 2020 10:08:36 GMT

@John+WF wrote:

thanks @Quoman7 I had alreay done that several times for all the elements, main box, router and minibox. always the same result, just flashes up on screen and then blank screen. When it initially stopped working it was a completely blue screen. just want it fixed now. not sure how I get hold of an engineer as they don't seem keen to let me talk to anyone.

@John+WF Sky contact Here whan calling you will need to ignore the initial messages and wait to talk to a SKY advisor!

Re: No picture from minibox

John+WF — Mon, 18 May 2020 10:43:35 GMT

thanks @Quoman7 , but the links don't let me progress because I'm not vulnerable.

i've filed a complaint to see if that will work. but not hopeful.

Re: No picture from minibox

Freddy+F — Sun, 08 Nov 2020 17:25:01 GMT

Hi @John+WF . Did you reach a conclusion with this? I have the exact same problem.

Re: Sound but no picture from minibox

Anonymous — Mon, 03 May 2021 11:06:15 GMT

This seems to be a common problem throughout. Its obviously a Sky problem as its they supply the Mini boxes. I never had a problem befire so I'm not too sure what or why this has happened.

I have followed everyones advise, take on this problem and as an engineer I have followed the process in its/theyre entirety. My next action is to contact Sky, as soon as they mention monies and cost both them and Sky will be history.

Re: Sound but no picture from minibox

TimmyBGood — Mon, 03 May 2021 14:40:31 GMT

@Anonymous

There are millions of Mini boxes in use: some will have problems. There's no cost associated with getting them replaced, or having Sky installer attendance.