topic Re: No apps appearing on Sky Q box in Archive

No apps appearing on Sky Q box

Aroberts025 — Sat, 28 Mar 2020 14:32:19 GMT

I have a Sky Q 1tb box. Under the apps section it says there are currently no programmes of this type.

I have refreshed apps, updated software, reset the box and even unplugged at the main with no success. Does anyone know if I am

missing something?

thanks!

Re: No apps appearing on Sky Q box

Mr+Whipp — Sat, 28 Mar 2020 15:28:54 GMT

Hi there,

I'm sorry to hear about the situation with you apps not being there on the Sky box.

If you follow the informaiton on the link below it should help resolve the issue for you

https://www.sky.com/help/expert/diagnostics/fixing-sky-q-tv-apps/missing-apps

I hope this helps.

Re: No apps appearing on Sky Q box

Aroberts025 — Sat, 28 Mar 2020 15:56:06 GMT

Thank you for your reply. I can't open your link however.
I'm being asked to sign in and then asked for a Microsoft account password?

Re: No apps appearing on Sky Q box

Mr+Whipp — Sat, 28 Mar 2020 16:36:05 GMT

Hi there,

My apologies,

Please try the link below

https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-q-tv-apps/fixing-other-tv-apps/diagnostics/fixing-sky-q-tv-apps/missing-apps

Thanks.

Re: No apps appearing on Sky Q box

Aroberts025 — Sat, 28 Mar 2020 17:00:17 GMT

Hi there,

I have done all of these steps with no success.

Is there any other reason why it won't show apps?

Do I need to have a certain subscription?

Thank you

Re: No apps appearing on Sky Q box

Lynnangel — Mon, 30 Mar 2020 21:13:09 GMT

I have exactly the same issue and I have followed the steps 3 times and still have no luck

Re: No apps appearing on Sky Q box

Tom-W19 — Tue, 31 Mar 2020 13:00:46 GMT

Hi @Lynnangel @Aroberts025

If you've tried the guide posted above and still having issues with the Apps, highlight Settings on the Home Menu and press 0,0,1 then your Select button.

Go to Reset and select Reset Settings.

The box will reboot itself and go through the three boot-up messages (You'll be ready to go in a couple of mins etc).

Once the third message has disappeared and you have a single amber light on the front of the box, point your remote at the box and press/hold 1 and 3 on the remote for 3 seconds, this will re-pair your remote to the box.

Press Home button on the remote to turn box on then go back down to Settings and press 0,0,1 and Select again.

Go down to Apps and select Refresh All Apps.

As long as your Q box is connected to your broadband, the Apps should re-download to your Q box within 24 hours.

Hope this helps

Re: No apps appearing on Sky Q box

Lynnangel — Wed, 01 Apr 2020 15:22:24 GMT

Thank you for the steps tom but it still hasn't solved my problem no apps showing still saying sorry there are currently no programmes of this type available I am connected to my broadband aswell as I can still access sky cinema and catch up so I'm unsure on what to do next ?

Re: No apps appearing on Sky Q box

Aroberts025 — Thu, 02 Apr 2020 13:00:07 GMT

Hello everyone.

I too have tried this and have had no success. Is there anything else that can be done?

Re: No apps appearing on Sky Q box

Lynnangel — Thu, 09 Apr 2020 08:22:35 GMT

Did you manage to get the apps to appear I still have no apps available on my sky q?

Re: No apps appearing on Sky Q box

MelissaQSky — Thu, 09 Apr 2020 08:28:19 GMT

Morning @Lynnangel

When you followed the steps posted above di you get the option to refresh apps or not?

Re: No apps appearing on Sky Q box

Lynnangel — Thu, 09 Apr 2020 08:56:14 GMT

Yeah I have refreshed the apps a handful of times and each time had no success x

Re: No apps appearing on Sky Q box

MelissaQSky — Thu, 09 Apr 2020 09:35:03 GMT

Ah ok, have you tried resetting the box?

Re: No apps appearing on Sky Q box

Aroberts025 — Thu, 09 Apr 2020 10:24:02 GMT

I've refreshed apps, reset the box, even reset to factory settings. No apps appear

Re: No apps appearing on Sky Q box

Merida123 — Thu, 09 Apr 2020 11:56:25 GMT

It seems like you have tried alot. The on screen message is not something im aware of in the apps section. This would be something on the TV end and usually we would get you to follow this link below. I would see if there are any steps you can follow from the link relating it to apps.

https://www.sky.com/help/articles/on-screen-message

Are all apps not available. It should not show an on screen message it should just take you to the apps section with no apps there. Where are you accessing the apps and what exact apps are missing. What are you trying to access? Is this in your subscription. If you could provide us with a programme or channel of what you re trying to access we may be able to assist better.

Have you checked the software on your box in settings? This may need updated. Reset your broadband router for 30 seconds on the back and allow this to reconnect again. Plug your sky box back in and try this again once your software is upto date. I am just trying to explore other options as this seems to be a strange one.

Let us know if any of the above help.

Re: No apps appearing on Sky Q box

Lynnangel — Thu, 09 Apr 2020 13:23:04 GMT

I tried the link with the message it didn't recognise the message. I updated the software again and turned off router and reloaded the box still isn't appearing. I am not seeing any apps I was looking for the Disney plus app so don't have access to any apps Netflix Disney bbc none it just shows a message when you go down to apps on the left hand side of the menu the message is sorry, there are currently no programmes of this type available. How would I know if I have the right subscription? Thank you

Re: No apps appearing on Sky Q box

Aroberts025 — Fri, 10 Apr 2020 18:51:08 GMT

I'm trying to access Disney plus and Netflix, of which I have subscriptions to both.

I am trying to access these apps by the app section from pressing the home button.

box software is up to date - still nothing

Re: No apps appearing on Sky Q box

Anonymous — Wed, 22 Apr 2020 09:13:17 GMT

Hi,

Same issue. Just changed broadband provider. No apps but everything else working. Sky engineer just left. Software issue on sky end. No amount of resetting will work. Software download will happen from sky's end. Hopefully will work in the morning when they sort this issue remotely.

Hope this helps. I have Vodafone broadband BTW.

Cheers

Re: No apps appearing on Sky Q box

Rbrob — Wed, 29 Apr 2020 16:52:59 GMT

I have the same issue.

tried all the above did anyone manage to fix this?

thanks

Re: No apps appearing on Sky Q box

Aroberts025 — Wed, 29 Apr 2020 17:20:09 GMT

No. None of the above has worked for me