topic Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect in Archive

SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnecting.

LizMKD — Mon, 02 Nov 2020 17:55:53 GMT

Has anyone else ever had issues with their SkyQ box dropping the internet connection on a regular basis, as in several times a day!?

We do not use Sky broadband, and do not plan to. We have a very strong internet signal with a very powerful router, so there should be no connectivity issues at all connecting to the SkyQ box. In addition to this issue, the SkyGo app keeps disconnecting from the SkyQ box, as if the internet issues are wiping out everything at once.

we have had Sky since last November and never had any connectivity issues whatsoever until about April time this year, basically when we needed things to work the most because the country was on lockdown!!! It is ridiculous that our SkyQ box keeps dropping our internet connection when there is nothing interfering with the router or signal.

i have gone through all the steps online to check and potentially fix the issue but nothing has helped. I'd like to have this resolved asap! Can someone get in touch to fix this mess!!

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

TechmanagerMal — Mon, 02 Nov 2020 18:49:42 GMT

@LizMKD wrote:
Has anyone else ever had issues with their SkyQ box dropping the internet connection on a regular basis, as in several times a day!?

We do not use Sky broadband, and do not plan to. We have a very strong internet signal with a very powerful router, so there should be no connectivity issues at all connecting to the SkyQ box. In addition to this issue, the SkyGo app keeps disconnecting from the SkyQ box, as if the internet issues are wiping out everything at once.

we have had Sky since last November and never had any connectivity issues whatsoever until about April time this year, basically when we needed things to work the most because the country was on lockdown!!! It is ridiculous that our SkyQ box keeps dropping our internet connection when there is nothing interfering with the router or signal.

i have gone through all the steps online to check and potentially fix the issue but nothing has helped. I'd like to have this resolved asap! Can someone get in touch to fix this mess!!

On the forum we can only advise as we are customers too.
Look to a connection via ethernet or powerline adaptors

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Gazzy1983 — Sun, 10 Jan 2021 22:28:35 GMT

Yes I am having this issue everyday and sky CS don't help and just tell me to keep reconnecting. Refused to send out an engineer or a new box. Fed up now as can hardly use the boxset option or catch up programs will not download.

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

SueB1966 — Fri, 19 Feb 2021 11:33:00 GMT

I have had constant issues with WiFi dropping out on both of my mini boxes and on sky q app - and generally on all devices throughout house. I've had 2 engineers visit and many phone conversations with broadband technical team - I have another engineer scheduled to visit in May to hardwire main box to router - and up to booster - if that doesn't work I think I'll go to BT as I've tried everything possible

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Francis+atk — Fri, 19 Feb 2021 12:35:06 GMT

I also have same issues. I have reconnected to my router so many times now fed up. Always losing internet signal dispite having great signal throuhout the house for other devices, seems the Q box cannot handle wi-fi!!!!!! Considering going back to BT TV

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Pennyqss — Mon, 29 Mar 2021 18:24:23 GMT

Yes I'm considering dropping sky and selecting virgin tv. Keeps dropping internet and had a new bis redently

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Bad+sky+mobile+ad — Mon, 19 Apr 2021 07:51:28 GMT

Mine has started dropping over the last couple of weeks. Now it's daily... Will def switch services when I can, this is too irritating.

Trying a homeplugs in the interim - more cables in a WiFi world (insert face-palm).

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Francis+atk — Mon, 19 Apr 2021 13:36:50 GMT

Hi LizMKD

I have had the same problems. Do not have Sky Braodband but the SkyQ box drops out very regulalry, 3-4 times a week so mu8ch so that I cannot be bothered connecting the SkyQ to the internet. Really awful service from Sky, like you have a strong broadband signal but the SkyQ box does not keep a connection.

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

SueB1966 — Mon, 19 Apr 2021 13:43:11 GMT

I'm having exact same issues - I've spent hours on the phone with various technical people and had 3 engineer visits - the last one hard wired router to sky q box - problem has not gone away - I honestly don't know what next step is as I don't understand what the problem is

fyi I have skys top fibre broadband package

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

tavare149 — Mon, 19 Apr 2021 21:01:28 GMT

It's been a total joke. Engineer came today, said the reason is the main Sky q box and ultrafast router and needed to change both, he also said that I didn't need a booster despite having one. He tried to change the router but the two he had would not connect (faulty he said) so left the old one. Changed the main box (lost all recordings again) reset it all and said all will work now. Well it hasn't, still issues with Sky q mini losing connectivity and freezing.
I phoned help desk was told my cordless phone was too close to router, but I said I have to have it close as it's VOIP. Anyway moved away and now hoping it will sort it, they are calling back tomorrow. There will be a complaint made.

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Piesarus — Mon, 19 Apr 2021 21:39:20 GMT

@Francis+atk Forget other devices as that's just a red herring. What are the dBm values for your SkyQ boxes? You will need something like WiFi Analyser app in order to check this

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

tavare149 — Tue, 20 Apr 2021 07:28:32 GMT

Is it possible that the Sky booster could be causing this issue? I have disconnected it and things seem a better this morning.

Re: SkyQ Connectivity issues, keeps dropping internet connection for no reason, SkyGo App disconnect

Piesarus — Tue, 20 Apr 2021 07:40:38 GMT

@tavare149 wrote:
Is it possible that the Sky booster could be causing this issue? I have disconnected it and things seem a better this morning.

Your dBm values are key to understanding how your network is working. I've mentioned this in other threads many times but people just don't seem to get it. How can you solve a problem without the relevant information?