topic Re: TP-Link VR2800 fibre setup issues in Archive

TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 06:32:30 GMT

I'm having issues getting the above modem router to connect to my fibre unlimited.

All lights are white and solid (power, DSL, wireless) except for internet which is orange (internat service is available but not connected).

It claims to support Sky and within the setup there is a specific Sky (MER) VDSL option which I believe applies, however the connection fails every time. Further, various discussions mention a username and password (generic, but still) that needs to be I put but I'm struggling to find anywhere to do this in the VR2800.

Any assistance specific to this router would be greatly appreciated as I feel as though im missing something frustratingly obvious.

Re: TP-Link VR2800 fibre setup issues

TimmyBGood — Thu, 09 Apr 2020 09:48:36 GMT

@Frel

One post online suggests:

Once in, the TP-Link setup wizard will start:

Input your location and time zone. Click Next.
Select Sky(MER)_VDSL from the ISP list. Make sure it’s this one, as this is Sky fibre. The other Sky option in the list is for Sky Broadband and will not work for fibre connections.
In the username field, enter abcdefgh@skydsl
In the password field, enter 1234567890abcdef

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 09:51:36 GMT

Thanks for your response, I've read that guide but the issue is that it never asks for the username and password; once I've chosen Sky (MER) VDSL everything is populated automatically (with no way to alter it) and with no mention of username or password (ie it neither inputs them itself, nor asks me for them or even has any boxes indicating them).

Re: TP-Link VR2800 fibre setup issues

Chrisee — Thu, 09 Apr 2020 10:17:25 GMT

@Frel the manual makes mention on p14 of a menu page in Advanced/Network/Internet page where you can edit the connection settings.

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 10:27:46 GMT

The following screenshots represent the only settings I can find following initial setup. I must admit it's mostly meaningless to me but I see nowhere to input a username or password.

Re: TP-Link VR2800 fibre setup issues

TimmyBGood — Thu, 09 Apr 2020 10:31:16 GMT

@Frel

In some router families, once you've started down a 'wizard' or 'guided' setup route there's no way of getting to advanced settings and manually enter data. You may need to do a factory reset, start again and opt for an entirely manual configuration.

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 10:30:50 GMT

Doesn't look like they attached, the only things I can change within the internet section are:

Default gateway

DNS address

Use cloned MAC address

There are also LAN settings, interface groupings and DSL settings

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 10:42:17 GMT

Just tried to reset, choose 'other' and setup that way, the only way to enter usernames etc. Is to choose PPPOE, if I choose dynamic IP I stell get no options. Trying PPPOE let's me enter the details but still fails to connect...

Re: TP-Link VR2800 fibre setup issues

TimmyBGood — Thu, 09 Apr 2020 10:47:42 GMT

@Frel

PPPoE won't work for a Sky connection in the UK (although apparently it does in Eire). Maybe just check your router is running its most current firmware release?

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 10:48:58 GMT

I'm sure this is an unbelievably stupid question, but if I can't connect the router to the internet how would I update the firmware...

Re: TP-Link VR2800 fibre setup issues

TimmyBGood — Thu, 09 Apr 2020 10:51:58 GMT

@Frel

Presumably you have a Sky Hub too?

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 10:53:27 GMT

That's correct, so I need to replace the hub and connect the router to the network then. I'm sure I'll be back!

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 12:00:46 GMT

The only upgrade was for a minor vulnerability but I'm now up to date regardless, with no change in the issue I'm facing. Your help has been appreciated regardless.

Re: TP-Link VR2800 fibre setup issues

TimmyBGood — Thu, 09 Apr 2020 13:26:30 GMT

@Frel

I'd still suggest a factory reset, start configuration again and avoid any wizard or guided options. Maybe see page 14 in the manual, choose 'other' for ISP, and then look for MER (or something like 'DHCP Option 61' )in the Connection Type dropdown.

Re: TP-Link VR2800 fibre setup issues

Frel — Thu, 09 Apr 2020 13:29:26 GMT

Should anyone else run into this issue, I've solved it and it was frankly ridiculous.

The username and password input fields only exist if you log into the router via an actual computer, logging in via your phone's browser or the dedicated tether app will not show the appropriate fields (nor even reference their existence).

Hopefully my troubles will save others the same irritation in the future.

Re: TP-Link VR2800 fibre setup issues

WFo — Sat, 09 May 2020 18:47:52 GMT

Hey @Frel

I'm also struggling with setup on TP Link Archer AX50 but have gone in via browser and still can't work out where you're putting in the sky username/password - I'm not seeing any Sky/VDSL MER 61 options or anything - I can do a 'custom' ISP but don't know the Sky Internet VLAN etc. - presuming this router isn't going to support sky fibre but just thought I'd ask if you could share your exact settings/screenshot or something to help me out?!

Cheers.

Re: TP-Link VR2800 fibre setup issues

Frel — Sat, 09 May 2020 19:02:16 GMT

I simply ran through the setup wizard via the internet PC based interface, which had a specific option of Sky (MER). After choosing this it requested the username and password.

Given that you're looking at a different model (which appears to be a router only rather than a combined router modem?) I'm afraid I probably can't help much.

Re: TP-Link VR2800 fibre setup issues

WFo — Mon, 11 May 2020 20:02:42 GMT

@Frel thanks for the help! 👍

Re: TP-Link VR2800 fibre setup issues

Just+another+user — Sat, 05 Sep 2020 09:51:38 GMT

You just saved my bacon. Thanks from another IT antique.

Re: TP-Link VR2800 fibre setup issues

Hemla1 — Sat, 05 Dec 2020 08:25:41 GMT

Hi, has anyone found a fix for this? I've just purchased a VR2800 and cannot get it to connect? After the set up, it Gail's to connect to the Internet?