on 05-01-2017 03:49 PM - last edited 3 weeks ago by Mark-Br
What is Live Chat?
With Sky, you have many ways to fix your problems without needing to call us, and one of them is Live Chat. Our Live Chat experts can help with a wide range of sales and service queries across all Sky products and services.
Live chat is always ‘busy’. What can I do?
Live Chat is very popular, so if you’re looking to chat to us, odds are many other customers are trying too. Our experts will be working hard to get through other customers so that they can help you with your query.
If Live Chat is unavailable, you could try asking our Community. This is where our customers come together to share their knowledge and help fix issues. Look through existing conversations or begin a new one, and a community member is sure to help you find a solution:
You can also fix your problems online…
If you have a disability and would like support from Sky Customer Services, or would like to learn more about the how we can help you to get the most from Sky, please get in touch with the Accessible Customer Service team. They can be contacted via live chat using the following method:
Please note that the Accessible Customer Service team is only equipped to respond to queries from customers with disabilities. All non-accessibility related enquiries should be directed to the Sky Help Centre.
Sky Help - need help with Sky? Find articles, videos and diagnostics at Sky Help so you can get back to enjoying our services as soon as possible.
Twitter - find help and keep up with the latest Sky news and updates.
Contact us – If you’ve tried all of the above and still have a problem, please contact us.