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Hi ianleese900,
Welcome to the Community.
At this stage, I would suggest removing the Sky Go software from your computer. You will need to completely remove the software.
Once you have done that reboot the computer and then install the software for Sky Go desktop from here. After you have completed those steps, download something from Sky Go, however do it from a completely different browser than what you used previously to download content from.
Thanks.
GregorA
Community Coordinator
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
Community Coordinator
Forum Help http://helpforum.sky.com/t5/help/faqpage
Sky Help Centre http://www.sky.com/help
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