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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012
Accepted Solution

unlisted phone number

Apologies if this is posted in the wrong forum but I cant seem to find the correct one.

If I sign up to sky talk will my unlisted BT phone number remain unlisted? I want it to remain unlisted.

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Community Coordinator
kirkie50
Posts: 2,157
Registered: ‎18-03-2011

Re: unlisted phone number

Hi san.

 

Thanks for your post.

 

 

When you order your talk they will ask if you wish to be ex-directory, so you should have no problem staying as you are at the moment.

 

Thanks

kirkie50
Community Coordinator
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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

I have had to stop my online sign up with sky because I could not find any way to tell them that my phone number must remain ex-directory and unlisted. For me this is critical. As I want to sign up online is there any way of indicating what I want?

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Community Coordinator
Kris+McD
Posts: 5,510
Registered: ‎18-03-2011

Re: unlisted phone number

Hi san.

 

Near the end of the sign up process there is the option to have your number as ex directory. 

 

Cheers 

Kris+McD
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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hi
Have now made three attempts to sign up for sky unlimited broadband and phone – right up to the payment details page and this is where I terminated the application - .because I cannot find any place to indicate that my bt telephone number must remain ex-directory. Can you specify where the option to do this is?

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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

A response would be much appreciated to my previous query.

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Community Coordinator
Shelz
Posts: 2,430
Registered: ‎20-12-2010

Re: unlisted phone number

Hi san.

 

I apologise for the delay in responding to your message that you posted on the 29th of April.

 

The option to choose whether your number stays ex-directory or added to the phone book would be after using the "availability checker" to see what Broadband and Sky Talk services are available to you after putting in your post code and house details in.

Once they have been added and your result comes up, there will be a verification notice that pops up which you need to click OK on if you accept. After this, on the left hand side (opposite the "what you have added in your basket" section) you should have 3 options that can choose regarding your telephone number status.

 

Please let me know if trying the order again you manage to find it.

 

Many thanks,

 

 

Shelz
Community Coordinator
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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hi

I have found no verification notice that pops up to click OK on Create your perfect Sky combination or anywhere else

This the route taken

I start at url: http://www.sky.com/quickbuy/build

Create your perfect Sky combination

Select broadband and talk then a popup

Please tell us if you're already a Sky customer

NO

Check Sky Broadband & Talk availability

Enter phone number and post code then to

Step 3: Choose Sky Broadband & Talk

Then I complete package selection and am taken to Order summary followed by

Your details

There is really no place that I can see to indicate ex-directory for phone number. I cant understand how I manage to miss the check box so consistently.

 

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Retired Staff Member
Anne-M
Posts: 7,551
Registered: ‎10-10-2011

Re: unlisted phone number

Hi san.

 

After trying to replicate this issue I can see that the choices for phone directory are:

 

  • Ex-directory
  • Full first name + surname
  • Initial and surname

Once you have completed the order summary section, you will be asked to create a SkyID/enter your details and phone directory choice in the "your details" section of the process.

 

If you have processed the order and need to check/change the directory preferences, we can do this after the line has been fully activated.

 

I hope this helps. 

 

Thanks, 

 

 

Anne
Community Coordinator
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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hello

I am unable to see the choices for phone directory that you describe. Yhis is the exact route I have used to sign up. (Over eight times now.)

(1)   Create your perfect Sky combination - URL; http://www.sky.com/quickbuy/build

(2)   Check Sky Broadband & Talk availability

Check Sky Broadband & Talk availability

(3)   Step 3: Choose Sky Broadband & Talk

Choose your Sky Broadband, Talk & Line Rental products

(4)   Order summary - URL; http://www.sky.com/quickbuy/summary

(5)   Your details: URL; -

https://shop.sky.com/uk/site/yourdetails;jsessionid=67D0077C2BD24633F052CDB0CF08265E

         (a)   Create your Sky Id

         (b)   Tell us who you are

first name; surname; dob; phone number; mobile number; email; Address where Sky will be installed

(6)   Payment: -.URL; https://shop.sky.com/uk/site/setup

I am really unable to find any place to select ex-directory at ever attempt to sign up. Perhaps if you would provide me with the exact URL of the sign up page you see it may resolve this problem.

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Retired Staff Member
StacieB
Posts: 2,545
Registered: ‎01-11-2011

Re: unlisted phone number

Hi san.

 

Thanks for getting back to us, I'm sorry to hear you're still having issues with this.

 

Can you confirm that you are going to the Sky Shop page and that you are not signed into sky.com before processing the order.

 

Once you make your selections and select to proceed with order, underneath the details section you will be presented with this section:

 

Capture.PNG

 

Thanks. 

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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hi

This is what happens when I try to sign up for Broadband and Talk using URL Sky Shop:

1.         http://www.sky.com/shop/ Arrive Sky shop

2.         Then select More about Sky Broadband, Sky Talk & Sky Line Rental goes to URL\:

             http://www.sky.com/shop/broadband-talk/

3.         Then selecting either:

Check your broadband speed and availability or

Select More about Sky Broadband Unlimited defaults to http://www.sky.com/quickbuy/build

At www.sky.com steps 4, 5 and 6 of my previous posting are repeated.

Unfortunately Your phone directory listing is nowhere to be seen. I should appreciate a fix or workaround for this problem.

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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hi all

I should appreciate a reply to my last please.

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Community Coordinator
LauraMac
Posts: 6,247
Registered: ‎20-12-2010

Re: unlisted phone number

Hi san.,

 

Sorry for the delay in replying.

 

Can you please advise which browser you're trying to use?

 

Thanks

LauraMac
Community Coordinator
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Frequent Visitor
san.
Posts: 16
Registered: ‎08-04-2012

Re: unlisted phone number

Hi LauraMac

 

Firefox 4.0.1

IE8 version 8.0.7601.17514 64 bit edition

IE8 version 8.0.7601. 17514 256 bit

 

The sign up process is exactly the same as described above without an option to indicate ex-directory.

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