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Contributor
slaypol
Posts: 30
Registered: ‎25-06-2011
Accepted Solution

Would it be free to call Sky customer services of my Sky landline?

 
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Retired Staff Member
Jenny-S
Posts: 303
Registered: ‎20-12-2010

Re: Would it be free to call Sky customer services of my Sky landline?

Hi slaypol,

 

In answer to your query, then yes if you are a Sky Talk customer then it would be free to call us.

Jenny
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Occasional Visitor
petiolus
Posts: 1
Registered: ‎27-01-2012

Re: Would it be free to call Sky customer services of my Sky landline?

A 12 minute phone call to SKY customer service cost me some 5 pounds from a local landline. 

I called expecting the call would be free, that being what I was told  a SKY representative on internet CHAT.

 

How do I get a refund? 

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Community Coordinator
Robert
Posts: 7,723
Registered: ‎08-12-2010

Re: Would it be free to call Sky customer services of my Sky landline?

Hi petiolus, 

 

Welcome to our Community, I'm sorry to see that this has happened. Calls to Sky Call Centres from Sky Talk lines are free, from other landlines however these are charged at lo call rates which are 5.1p per min from a BT landline with a 12.5p connection charge.

 

Was it a Sky Talk line you were calling from?

Robert
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Retired Staff Member
batweb79
Posts: 4,048
Registered: ‎07-11-2011

Re: Would it be free to call Sky customer services of my Sky landline?

Hi petiolus,

 

As this is your first post let me start by welcoming you to our community.

 

All calls to Sky are free as long as you are a SkyTalk customer calling from your landline.

 

If you have charges for calls to Sky you will need to ring in agian so that we can check the bill and apply the appropriate credit.

 

The number for the Skytalk Team can be found here.

Barry
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Occasional Visitor
tuning4ork
Posts: 3
Registered: ‎08-03-2012

Re: Would it be free to call Sky customer services of my Sky landline?

Hello, I'm on Sky Talk Evening & Weekend Calls.

 

I've just been told by a Sky Billing Customer Support person that as I am not on freetime (24hr free calls) I will be charged 6.1p/min for a call to Sky Customer Support on 0844 241 4141 daytime weekdays.

 

Is he right?

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Community Coordinator
Shelz
Posts: 2,430
Registered: ‎20-12-2010

Re: Would it be free to call Sky customer services of my Sky landline?

Hi tuning4ork,

 

I apologise about the delay in getting a response to you regarding your post.

 

We do have a file that you can download here that gives you our up to date tariff guide. If you click on the link I have supplied you with you will be able to see all charges for yourself, and if at any point you want to check some other call charge, you will have the guide there to keep you right :smileyhappy:

 

Hope this helps,

 

Many thanks,

Shelz
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Occasional Visitor
Ameera+Mohammed
Posts: 1
Registered: ‎04-04-2014

Re: Would it be free to call Sky customer services of my Sky landline?

Hello Shelz

Tuning4ork has asked a very simple and objective question. Are calls to Sky customer services free for all Sky talk customers at all times (regardless of why sky talk package they are on).

Also the link you provides doesn't work. It's a broken link
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Frequent Contributor (Diamond)
Falcons11
Posts: 192
Registered: ‎16-03-2014

Re: Would it be free to call Sky customer services of my Sky landline?

Yes, good question. When I signed up it did sound like the Sky owned 0844 numbers are free on Sky Talk at all times.
It would be good to know which official Sky numbers are covered by this policy!

If this has helped please LIKE or where it is now sorted mark as the ANSWER


LINK: Be* to Sky Migration Log

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Community Coordinator
Sarah-R
Posts: 544
Registered: ‎26-06-2013

Re: Would it be free to call Sky customer services of my Sky landline?

Hello Everyone,

All Sky customer service numbers that start with 08 will be free for Sky Talk customers. Sky Talk customers can also dial 150 for free to connect to customer services.

http://www.sky.com/shop/terms-conditions/talk/code-of-practice/tariff-guide/

 

Regards

Sarah-R
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